Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maraea makarini

Summary

I am a mother of two, providing for my young family is my top priority. Hard work and pressure comes naturally to me. I'm enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I am motivated to learn, grow and excel.

Overview

2021
2021
years of professional experience

Work History

Kaiawhina/kaiako

Muturangi Kohanga Reo
2021 - 2021
  • Experience working with babies and toddlers.
  • Curated learning curriculum for children.
  • Fast paced environment.
  • Te Ao Maori, Te Reo Maori and Tikanga Maori based work and learning environment
  • Self-motivated, with a strong sense of personal responsibility.

Lending Representative

Kiwibank
03.2020 - 11.2020
  • Assisted customers in completing loan applications and gathering required documentation.
  • Facilitated communication between clients and underwriting teams for timely processing.
  • Supported loan officers in preparing financial analysis reports for client evaluations.
  • Learned to navigate lending software for effective data entry and management.
  • Experience in Home Loan and Home Loan Top Up Department.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines.
  • Completed License to Lend Course to obtain a Lending License.
  • Created and maintained customer relationships .
  • Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.

Sales Representative

DTR
02.2019 - 03.2020
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Became experienced in lending eg; Personal Loans and Higher Purchase's
  • Created and maintained relationships with customers
  • Experience in repossession of goods
  • Experience in managing customers accounts and problem solving when managing customers arrears accounts.
  • Followed KPI's to reach company initiatives.
  • First point of contact for the branch
  • Maintained a clean, tidy and presentable store.
  • Experience in stocking of store products.

Pay Roll Advisor

Education Payroll
2018 - 2019
  • Built, developed, and maintained relationships with designated school.
  • Manageed customer service requirements via multiple communications channelsensuring professionalism and empathy at all times
  • Assisted schools in the understanding and processes required to effectively deliver the schools payroll
  • Provided proactive support to customer base to meet and respond to requests and resolve enquiries or escalations
  • Conveyed information to customers accurately and concisely and adjusts style and channels of communication according
  • Actioned customer queries to satisfactory resolution and offers support to customers in finding solutions to issues
  • Ensured customer's queries and complaints are resolved in a timely and satisfactory way

Sales Representative

One Contact
2018 - 2018
  • Contacted potential customers to capitalize on sales opportunities.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Experience in COLD calling
  • Worked under pressure with high volumes of calls in the call centre.
  • Met KPI's

Administrative Assistant

Chartered Accountants Australia and New Zealand
2014 - 2014
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Sorted and distributed office mail
  • Answered multi-line phone system, routing calls, delivering messages to staff andgreeting visitors.
  • Maintained a clean and tidy office and reception area. In charge of making sure coffeemachines were clean at all times.
  • First point of contact for clients and customer. Friendly greeting manner making sureclients were well taken care of.
  • Made sure all kitchen amenities and office supplies were stocked.

Education

Hukarere Girls' College
Napier City, NZ

Maori Law And Philosophy

Te Wananga O Raukawa
Otaki, NZ
01-2012

Skills

  • Fluent in Te Reo Maori
  • Friendly, positive attitude
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Customer service

Timeline

Lending Representative

Kiwibank
03.2020 - 11.2020

Sales Representative

DTR
02.2019 - 03.2020

Kaiawhina/kaiako

Muturangi Kohanga Reo
2021 - 2021

Pay Roll Advisor

Education Payroll
2018 - 2019

Sales Representative

One Contact
2018 - 2018

Administrative Assistant

Chartered Accountants Australia and New Zealand
2014 - 2014

Hukarere Girls' College

Maori Law And Philosophy

Te Wananga O Raukawa

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