Maraea Smith
Auckland,West Harbour
Summary
Proven leader with a track record of enhancing operational efficiency and team performance at KONG. Excelled in staff training and development, significantly improving customer service standards. Skilled in time management and motivational leadership, adept at fostering relationships and ensuring quality compliance. Achieved notable success in high-pressure environments, demonstrating exceptional organizational and supervisory skills.
Overview
5
5
years of professional experience
Work History
Duty Manager
KONG
3 Galway Street, Auckland CBD, Auckland
03.2020 - 08.2021
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Conducted routine inspections to check quality and compliance with established specifications.
Sous Chef
Artisan Wines
Parrs Cross Road
01.2018 - 03.2019
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
Factory Packer
Charlies Drinks
Henderson Valley, Auckland
05.2016 - 01.2018
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Education
Business/Admin Lvl 3/4
Pacifica Best Training
New Lynn, NZ2016
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Team Supervision
- Relationship Building
- Cash Management
- Staff Training and Development
- Delegating Work
- Motivational Leadership
- Staff Training
Timeline
Duty Manager
KONG
03.2020 - 08.2021
Sous Chef
Artisan Wines
01.2018 - 03.2019
Factory Packer
Charlies Drinks
05.2016 - 01.2018
Business/Admin Lvl 3/4
Pacifica Best Training