Marc Diano
Henderson,AUK
Summary
Professional with experience interacting with patients daily to deliver top-quality healthcare services. Practiced in recording vital signs and supporting medical staff with various patient care tasks. Helpful professional committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations, and examining for symptoms. Compassionate approach to dealing with those under duress. Compassionate Health Care Assistant known for high productivity and efficient task completion. Specialized in patient care, medical terminology understanding, and emergency response readiness. Excel in communication, empathy, and teamwork to ensure optimal patient support and care coordination.
Overview
6
6
years of professional experience
Work History
Bartender
Roof Top at QT
Auckland City, CBD
05.2024 - Current
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Cleansed glasses with sanitizing solution after each use.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Provided drink suggestions to customers based on their preferences.
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
Mental Healthcare Assistant
Zeal Recuitment
AUCKLAND
01.2021 - Current
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Greeted visitors, clients and guests in a professional manner.
- Assisted in the preparation of reports, presentations and correspondence.
- Developed positive relationships with internal customers through effective communication techniques.
- Maintained positive working relationship with fellow staff and management.
Bartender Supervisor
Jervois Steakhouse
Auckland, Ponsonby
02.2023 - 02.2024
- Provided exemplary customer service at all times while interacting with patrons.
- Conducted inventory of supplies, liquor and beer.
- Enforced all state laws pertaining to the sale of alcohol, tobacco, food items.
- Resolved customer complaints in a professional manner while maintaining high levels of customer satisfaction.
- Promoted a safe working environment by adhering to safety regulations and policies.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Developed schedules for bartenders, servers and other staff members.
- Organized special events such as theme nights, happy hours, promoting them within the local community when possible.
Bar Supervisor
Spencer and Byron Hotel
Takapuna, Auckland
01.2019 - 01.2021
- Assisted with ordering supplies and restocking items as needed.
- Created weekly schedules for bar staff, ensuring adequate coverage during peak hours.
- Maintained accurate records of beverage inventories, sales, and costs.
- Ensured compliance with all local laws regarding alcoholic beverages and tobacco products.
- Supervised daily operations of the bar including opening and closing procedures.
- Participated in weekly management meetings to discuss operational issues or concerns.
- Monitored staff performance and provided feedback to ensure quality service delivery.
Education
Bachelor of Science - Psychology
Auckland University of Technology
Auckland, NZSkills
- Office Administration
- Data Entry
- Project Coordination
- Administrative Support
- Meeting Coordination
- Mail distribution
Affiliations
- I have work around mental health disability children for a short brief period in a special daycare unit in Takapuna and enjoyed the interactions.
Languages
English
Professional
Filipino/Tagalog
Professional
Accomplishments
- I also enjoy training Mix Martial Arts in my spare time
- I have competed in a match last December and won.
References
References available upon request.
Timeline
Bartender
Roof Top at QT
05.2024 - Current
Bartender Supervisor
Jervois Steakhouse
02.2023 - 02.2024
Mental Healthcare Assistant
Zeal Recuitment
01.2021 - Current
Bar Supervisor
Spencer and Byron Hotel
01.2019 - 01.2021
Bachelor of Science - Psychology
Auckland University of Technology
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