Marcia West
Kainga ,CAN
Summary
Proven Dispatch Manager with a track record of enhancing operational efficiency at NZ Post by developing effective contingency plans and optimizing delivery schedules. Skilled in customer liaison and accurate time management, adept at both solo and team projects. Demonstrates exceptional computer literacy and a commitment to accurate reporting, ensuring seamless coordination of critical shipments, including NZBlood flights.
Overview
27
27
years of professional experience
Work History
Dispatch Manager
NZ Post
06.2020 - 06.2023
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Scheduled deliveries and pickups according to customer needs.
Dispatch Manager
Metrourgent
02.2014 - 05.2020
Similar to NZPost with the addition of coordinating NZBlood flights and Fonterra samples.
Multimedia Journalist
CINews/Radio Australia
02.1996 - 12.1998
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Scheduled deliveries and pickups according to customer needs.
Customer Service Representative
Genesis Energy
03.2014 - 12.2015
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bursary Cert -
Araura College
Aitutaki Cook Islands Bachelor Of Mediarts - Journalism
Wintec
Hamilton, WKO08.2002
Skills
Accurate Reporting
Customer liason/service
Accurate time management
Solo or group capable
Computer literate
Previous hospitality experience
Timeline
Dispatch Manager
NZ Post
06.2020 - 06.2023
Customer Service Representative
Genesis Energy
03.2014 - 12.2015
Dispatch Manager
Metrourgent
02.2014 - 05.2020
Multimedia Journalist
CINews/Radio Australia
02.1996 - 12.1998
Bursary Cert -
Araura College
Bachelor Of Mediarts - Journalism
Wintec
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