Maria Aiolupotea
Manurewa,AUK
Summary
Reliable medical office professional offers many years of experience working in busy settings with high patient volumes.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Administrator
Counties Care Takanini & Papakura
Papakura
05.2024 - Current
- Same roles as Clendon Medical Centre
Medical Receptionist
Clendon Medical Centre
Clendon Park
12.2020 - Current
- Verified insurance coverage for appointments and collected co-payments as required.
- Straightened up waiting room to maintain neat and organized space.
- Answered phones promptly and directed calls appropriately.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Ordered office supplies as needed to maintain inventory levels.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Communicated with patients with compassion while keeping medical information private.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Senior Checkout Assistant
New World Papatoetoe
Papatoetoe
04.2019 - 02.2022
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered phone calls to assist customers with questions and orders.
- Resolved any issues quickly to maintain customer satisfaction.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Provided information about loyalty cards, discounts, offers.
- Greeted customers promptly and responded to questions.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Handled merchandising and restocking needs for multiple checkout lanes.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Swept and mopped front end during shifts to maintain professional appearance.
- Answered customer queries in a professional manner.
- Returned carts and baskets to entryways to keep store spaces and aisles neat.
- Scanned items and checked pricing on cash register for accuracy.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Resolved customer complaints regarding sales and service.
Legal Secretary
Leung Wai Law Firm
Apia , Samoa
10.2014 - 11.2017
- Drafted letters and prepared legal correspondence for attorneys and legal assistants.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Coordinated and scheduled meetings and telephone conferences.
- Photocopied all correspondence, documents and other printed materials.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Certificate in Business And Administration Medical
Manukau Institute Of Technology
Manukau 07-2020
Skills
- Patient / Clients scheduling
- Electronic medical records
- Data entry
- Team collaboration
- Problem solving
- Confidentiality compliance
- Front desk operations
- Flexible schedule
- Confidentiality
- Adaptability and flexibility
- Interpersonal skills
- Multitasking
- Order purchasing
- Administrative support
- Typing and filing
- Problem-solving
- Adaptability
Certification
- Certificate in Business and Administration (Medical Specialisation)
- Certificate in Violence and Intervention Program
- Certificate in Health Privacy
- Certificate in Health and Disability Code of Rights
- Diplomar in Office Management National University of Samoa
Languages
English
First Language
English
Proficient (C2)
C2
Samoan
Proficient (C2)
C2
Affiliations
- Enjoying my free times with my children
- Volunteer to Church Community
References
References available upon request.
Driver Licence
Full Clean Driver Licence
Interpersonal Skills
- Team work
- Time management and strong organisation skills
- Motivation and dedication
- Meeting declines
- Working under pressure
- Working independently and as an effective member of the team
- Problem solving
- Working along with the team
Computer Software Skill
MS Office
MS Word
Outlook
Excel
Teams
Power Point
Publisher
Google Docs
Med tech Evolution
Timeline
Medical Administrator
Counties Care Takanini & Papakura
05.2024 - Current
Medical Receptionist
Clendon Medical Centre
12.2020 - Current
Senior Checkout Assistant
New World Papatoetoe
04.2019 - 02.2022
Legal Secretary
Leung Wai Law Firm
10.2014 - 11.2017
Certificate in Business And Administration Medical
Manukau Institute Of Technology