- Dancing
- Pilates
- Gym Workouts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Offering time and support to shelters for the homeless, women, and animals
- Volunteer Work
MARIA CULLEN
Saint Andrews,New Zealand
Summary
Reliable and physically capable professional with over 20 years of experience working in fast-paced, high-output environments. Proven ability to work long hours, follow strict procedures, and maintain high standards of safety, quality, and teamwork. Experienced in manual work, outdoor conditions, customer service, and operations. Well-organised, dependable, and quick to adapt to new tasks. Strong work ethic with a consistent record of attendance, teamwork, and meeting daily targets.
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Executive
ZARA, Malaysia
08.2024 - 12.2025
- Worked in a high-volume environment managing customer enquiries via live chat and email.
- Followed detailed processes, maintained accurate records, and met daily performance targets.
- Coordinated with multiple internal teams to resolve issues efficiently.
- Maintained professionalism, focus, and accuracy during busy periods.
- Demonstrated reliability, attention to detail, and strong work discipline.
Shift Manager / Crew Trainer
McDonald's, New Zealand
01.2022 - 03.2024
- Managed daily operations in a fast-paced, physically demanding environment.
- Monitored stock levels, handled deliveries, and maintained cleanliness standards.
- Led teams during long shifts while meeting performance and safety requirements.
- Maintained food safety, hygiene, and health & safety compliance.
- Resolved issues calmly and efficiently under pressure.
- First Aid Certified
- Award: Developing the Leader in Me - Silver Award
Deckhand / Fishing Crew
Deep Sea Fishing Industry, New Zealand
06.2022 - 12.2022
- Performed physically demanding work in outdoor and variable weather conditions.
- Handled, sorted, cleaned, and packed fish according to industry standards.
- Used safety equipment and followed strict onboard safety procedures.
- Worked long hours as part of a close-knit team.
- Qualifications: Deep Sea Fishing Vessel, Fire Control, First Aid.
Shift Manager
McDonald's, New Zealand
05.2017 - 06.2020
- Supervised and trained teams of up to 30 staff in a high-pressure environment.
- Ensured consistency, quality, and safety during peak periods.
- Maintained clean and safe workspaces.
- Supported daily targets and operational efficiency.
- Qualification: Shift Management (SMX) - Bronze Award
Education
No Degree - Senior Shift Management — McDonald’s DLM (2023)
Senior Shift Management — McDonald’s DLM
Senior Shift Management — McDonald’s DLM (2023)08-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call canter experience
- Scheduling
- Follow-up skills
- Conflict resolution
- Complaint handling
- Customer satisfaction measurement
- Professional telephone demeanour
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- First Aid – St John (2023)
- Deep Sea Fishing & Fire Control – Westport (2022)
- Senior Shift Management – McDonald's DLM (2023)
- Liquor Licence Certification – Waikato City Council (2013)
Interests
AWARDS
Developing the Leader in Me – Silver Award, Shift Management Excellence – Bronze Award
Timeline
Customer Service Executive
ZARA, Malaysia
08.2024 - 12.2025
Deckhand / Fishing Crew
Deep Sea Fishing Industry, New Zealand
06.2022 - 12.2022
Shift Manager / Crew Trainer
McDonald's, New Zealand
01.2022 - 03.2024
Shift Manager
McDonald's, New Zealand
05.2017 - 06.2020
No Degree - Senior Shift Management — McDonald’s DLM (2023)
Senior Shift Management — McDonald’s DLM