Mary Grace Wilson
Queenstown
Summary
Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Duty Manager
Rebel Sport
Queenstown, OTA
05.2024 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated scheduling and shift management to optimize workforce deployment and resource allocation.
- Monitored inventory levels, ensuring timely replenishment of supplies for uninterrupted service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Mentored and supported junior staff members to apply best practices and follow procedures.
Supervisor
Briscoes Group
Queenstown
04.2020 - 04.2024
- Oversaw the processing of returns and refunds, maintaining accurate records and compliance with company policies.
- Demonstrated comprehensive knowledge of all customer service areas to enhance client interactions.
- Provided exceptional customer service, ensuring positive shopping experiences and fostering customer loyalty in all operational areas.
- Processed online purchase orders accurately and promptly.
- Coordinated stock transfers to maintain optimal inventory flow.
- Maintained cleanliness and organization throughout the store.
- Pick and pack online orders
- Processed transactions efficiently using point-of-sale systems while managing cash handling procedures.
- Analyzed inventory levels and assisted in stock replenishment, optimizing product availability on the sales floor.
Retail Sales Assistant
Briscoes Group
Queenstown
10.2017 - 04.2020
- Provided exceptional customer service, ensuring positive shopping experiences and fostering customer loyalty in all operational areas.
- Delivered exceptional customer service to enhance client satisfaction.
- Handled cash operations efficiently at the point of sale.
- Executed stock handling and managed inventory levels effectively.
- Coordinated stock transfers to maintain optimal inventory flow.
- Maintained cleanliness and organization throughout the store.
- Filling shelves with merchandise to ensure product availability.
- Used POS system to process sales, returns, online orders, and gift card activations.
Cleaner
Mama’s Childcare
Queenstown
04.2017 - 12.2018
- Working unsupervised, liaising with centre owner and manager, Cleaning, Use of chemicals, Ensuring property is locked and secure
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
Retail Sales Assistant
Look Sharp
Queenstown
05.2017 - 10.2017
- Demonstrated comprehensive expertise in customer service, including point of sale operations and cash handling.
- Monitored inventory levels, facilitating timely restocking to meet customer demand consistently.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Bachelor of Science - Entrepreneurship
Isabela State University (ISU)
Cauayan City, Isabela01.2008
Skills
- Customer service
- Team supervision
- Effective time management
Timeline
Duty Manager
Rebel Sport
05.2024 - Current
Supervisor
Briscoes Group
04.2020 - 04.2024
Retail Sales Assistant
Briscoes Group
10.2017 - 04.2020
Retail Sales Assistant
Look Sharp
05.2017 - 10.2017
Cleaner
Mama’s Childcare
04.2017 - 12.2018
Bachelor of Science - Entrepreneurship
Isabela State University (ISU)