Mataaria Rei
Auckland
Summary
I am eager to to apply my passion for exceptional customer service within your airline. I deliver strong customer service skills, cultural adaptability and precise time management when completing a task. I am committed to ensuring passenger safety, comfort and satisfaction, while contributing to the airlines reputation for excellence in service and hospitality. I am dedicated to ensuring the highest standards and criteria are continuously met and achieved.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administration Officer
Department of Corrections
09.2022 - Current
- Managed complex scheduling tasks, ensuring that deadlines were met consistently and in a timely manner.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- I maintain positive relationships with key stakeholders to ensure we find the best results.
Server
Gengys Restaurant
04.2022 - 07.2022
- Maintained clean and organized dining areas to deliver restaurant hygiene standards.
- Enhanced team efficiency by coordinating time management effectively in high-pressure settings.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bakery Worker
Charity Treats
03.2020 - 07.2021
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.Delivered energetic responses to customers in-store and by telephone, going above and beyond to achieve the customers needs.
- Listened to customer querys to deliver a acheivable resolution.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
School -
New Plymouth Girls High School
New Plymouth, NZ01-2022
Skills
- Exceptional customer service
- Experienced with multi cultured customers
- Strong Team Player
- Interpersonal Communication
- Conflict Resolution
- Multitasking
- Safety Procedures
- Calendar management
- Office management
- Strong work ethic
Certification
- National Certificate of Educational Achievement (Level 2)
- National Certificate of Educational Achievement (Level 1)
- Provide First Aid ( Health Studies )
Languages
English
Native or Bilingual
Te Reo Maori
Professional Working
Timeline
Administration Officer
Department of Corrections
09.2022 - Current
Server
Gengys Restaurant
04.2022 - 07.2022
Bakery Worker
Charity Treats
03.2020 - 07.2021
School -
New Plymouth Girls High School
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