Matthew Mayson-Baty
Wellington,WGN
Summary
I am a diligent worker with a proven track record at Karori Tap House. I have a dynamic background in the customer service industry and am skilled in relationship building and decision-making, adept at fostering strong partnerships and leading teams to exceed expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Duty Manager
Karori Tap House
07.2024 - Current
- Responsible for counting and maintaining gaming money (16k minimum)
- Dealing with any gaming related issues and delegating when necessary
- Creating and fostering strong relationships with all customers
- Trained employees in essential job functions
- Provide guidance to staff and allow opportunity for growth
- Ensured compliance with all company policies, local regulations, and industry standards related to venue operations.
Duty Manager
Le Petit Lapin
01.2024 - 07.2024
- Managed staff timetables and scheduling
- Provided exceptional service in every scenario
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responsible for all gaming-related money
- Dealt with customers who were bothering staff in a sensible manner
Front of House Employee/Duty Manager
One Fat Bird
05.2022 - 12.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
Retail Clerk
Daiso Wellington
01.2020 - 12.2022
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout.
- Helped customers complete purchases and locate items.
- Managing inventory, resulting in minimal discrepancies and improved overall efficiency.
- Conversed with superiors in Japanese and English.
Education
High School Diploma -
Onslow College
Johnsonville, NZ11-2016
Skills
- Customer service
- Time management
- New employee training
- Customer communication
- Oral communication
- Relationship building
- Team building expertise
- Strong leadership
- Decision-making
Certification
- Licence Controller Qualification
- Duty Managers Licence
- Mojo Coffee barista training certificate
Languages
Japanese
Limited Working
Timeline
Duty Manager
Karori Tap House
07.2024 - Current
Duty Manager
Le Petit Lapin
01.2024 - 07.2024
Front of House Employee/Duty Manager
One Fat Bird
05.2022 - 12.2023
Retail Clerk
Daiso Wellington
01.2020 - 12.2022
- Licence Controller Qualification
- Duty Managers Licence
- Mojo Coffee barista training certificate
High School Diploma -
Onslow College
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