Medea Cruz
Massey,AUK
Summary
To work in a challenging environment that provides opportunities for learning. In the field of Retail and Online Organisations.
Overview
11
11
years of professional experience
Work History
Online Assistant
Pak N Save Westgate
05.2020 - 05.2022
- Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.
- Reporting customer issues, supply shortages, and inferior products to Management immediately.
- Engaging with customers and ensuring any special instructions are followed.
- Ensuring that orders are accurately selected, scanned, and packed.
Customer Service Representative
Challenge Massey
04.2019 - 12.2019
- Greeted customers as they walked in to the establishment. Maintained positive customer service relationship with customers.Assisting them.
- Cleaned store and surrounding gas station properly
- Inventoried gas supplies and store goods.
- Issue receipts, refunds, or change due to customers
- Kept balance sheets of amount received and transactions
- Sweep, mop, dust, remove trash inside and outside, cleaned and disinfect restroom.
Retail Merchandiser
Crossmark
03.2011 - 01.2017
- Responsible for ensuring the products and brands are represented effectively in stores and create positive customer experience in retail environment.
- Arranging and labelling goods in the display shelves.
- Check in the schedule list if there is a display also take photos if it's needed.Working closely to the Manager and Supervisors if there is related issues.
Education
Certificate - Retail Level 3
Unitec
HendersonSkills
- Customer service
- Order management
- Product knowledge
- Retail merchandising
- Attention to detail
- Effective communication
- Verbal communication
- Multitasking and organization
References
Available upon request.
Key Qualifications
- Dedicated, organized and hard working worker.
- Experienced in fast paced environment.
- Ability to work independently, as well as with others.
- Patience and ability to remain calm in stressful situations.
- Ability to support customer inquiries and needs.
Timeline
Online Assistant
Pak N Save Westgate
05.2020 - 05.2022
Customer Service Representative
Challenge Massey
04.2019 - 12.2019
Retail Merchandiser
Crossmark
03.2011 - 01.2017
Certificate - Retail Level 3
Unitec