Melisa Santiagodo
Dairy Flat,AUK
Summary
Dedicated Retail Professional experienced in customer service and inventory management. Delivered exceptional support through effective stock replenishment and organized sales floor maintenance. Committed to enhancing customer satisfaction and ensuring efficient store operations.
Adaptable and detail-oriented professional with experience in customer service, merchandising, and warehouse support. Strong communication skills and steady teamwork have supported accurate transactions, organized stock areas, and reliable service. Focused on helping stores run efficiently and keeping customers satisfied.
Overview
1
1
Language
1
1
Certification
2013
2013
years of professional experience
Work History
Retail Store Assistant- Deli2go
Tween Heart Shell Company Philippines
Quezon City Philippines
2016 - 2019
- Assisted customers with product inquiries, pricing, and store promotions.
- Processed cash and card transactions accurately at point-of-sale terminals.
- Organized shelves, replenished stock, and maintained neat merchandise displays.
- Monitored inventory levels and reported shortages for timely restocking.
- Supported opening and closing procedures, including cleaning and cash reconciliation.
- Checked product labels, expiration dates, and store readiness for daily operations.
- Coordinated with team members to maintain a smooth customer service flow.
- Resolved basic customer concerns promptly and escalated issues when needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Sales Associate /Assistant Key Holder
Emo Jewellery Philippines
SM Valenzuela Mall Philippines
2013 - 2015
- Greeted customers and recommended jewelry pieces based on style, occasion, and budget.
- Processed sales transactions accurately using point-of-sale system and handled cash or card payments.
- Explained product features, materials, and care instructions to support informed purchase decisions.
- Assisted with product displays, ensuring merchandise stayed organized, clean, and visually appealing.
- Maintained inventory accuracy by restocking items and reporting low stock to management.
- Supported customer inquiries and resolved concerns with professional, attentive service.
- Prepared gift packaging and ensured purchases were presented neatly before handover.
- Coordinated with team members to maintain smooth daily store operations and service flow.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Repacker / Refilling
First Asia Company Philippines
SFDM Quezon City Philippines
03.2011 - 03.2013
- Inspected items for damage, defects, and labeling accuracy before packing.
- Sorted and repacked products according to quality, size, and packaging specifications.
- Sealed cartons, bags, and containers using proper packing materials and tools.
- Stacked and arranged finished goods for orderly storage and shipment preparation.
- Maintained clean work area and followed safety and sanitation procedures.
- Checked product counts against packing requirements to support inventory accuracy.
- Coordinated with warehouse staff to move packed items to designated staging areas.
- Followed packaging instructions carefully to maintain product quality and consistency.
- Demonstrated flexibility in adapting to changing work demands, quickly shifting between different tasks as needed throughout the day.
- Ensured customer satisfaction with properly packaged products that met or exceeded company standards for presentation and durability.
- Participated in cross-functional teams, collaborating on projects related to inventory management, process improvement, and safety initiatives within the warehouse environment.
- Enhanced warehouse efficiency through timely repackaging of damaged or returned products for resale.
Domestic Helper /Elderly Caregiver
Singapore
08.2007 - 08.2009
- Prepared meals and assisted with kitchen cleanup and dishwashing routines.
- Cleaned living areas, bedrooms, and bathrooms using safe sanitation practices.
- Managed laundry, ironing, and clothing organization with consistent attention to detail.
- Maintained household supplies and restocked essentials before shortages occurred.
- Followed daily cleaning schedules to keep rooms orderly and guest-ready.
- Handled delicate items carefully while dusting, folding, and organizing household belongings.
- Monitored household cleanliness standards and adjusted tasks to meet changing priorities.
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Maintained a clean, safe, and organized home environment for family members.
Education
No Degree - Bachelor Of Science In Customs Administration
Philippine Maritime Institute Colleges
PMI- Pantranco Quezon City Philippines01-2003
Dressmaking NC II - Dressmaking NC II Training 275 Hours
TESDA - Southern Isabela College Of Arts And Trades
Santiago City Philippines03-2026
HILOT ( WELLNESS MASSAGE ) NC II - HILOT / WELLNESS MASSAGE
TESDA - Southern Isabela College of Arts And Trades
Santiago City Philippines03-2025
Good Manufacturing Practice (GMP) Seminar For Line - Good Manufacturing Practice (GMP)
Seminar For Line Workers
SFDM Quezon City Philippines03-2011
Skills
- Customer service
- Customer assistance
- Sales initiatives
- Sales strategies
- Upselling strategies
- Product knowledge
- Point of sale systems
- Cash handling
- Stock management
- Stock replenishment
- Product returns
- Refund management
- Merchandise display
- Item ticketing and pricing
- Store organization
- Store upkeep
- Sanitation practices
- Safety and cleanliness standards
- Safety compliance
- Loss prevention
- Store opening and closing
- Deposit preparation
- Staff coordination
- Teamwork
- Strong communication and interpersonal skills
- Strong communication skills
- Interpersonal communication
- Attention to detail
- Dependable
- Trustworthy service
- Customer-first approach
- Shift adaptability
- Time management
- Staff support
- Building customer loyalty
- Inventory and stocking
- Teamwork
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- First Asia Philippines Training - 2 Weeks
Languages
English
Professional Working
Interests
- I like working with my hands and fixing things
- I enjoy cooking for friends and family gatherings
Timeline
Repacker / Refilling
First Asia Company Philippines
03.2011 - 03.2013
Domestic Helper /Elderly Caregiver
08.2007 - 08.2009
Retail Store Assistant- Deli2go
Tween Heart Shell Company Philippines
2016 - 2019
Sales Associate /Assistant Key Holder
Emo Jewellery Philippines
2013 - 2015
Dressmaking NC II - Dressmaking NC II Training 275 Hours
TESDA - Southern Isabela College Of Arts And Trades
No Degree - Bachelor Of Science In Customs Administration
Philippine Maritime Institute Colleges
HILOT ( WELLNESS MASSAGE ) NC II - HILOT / WELLNESS MASSAGE
TESDA - Southern Isabela College of Arts And Trades
Good Manufacturing Practice (GMP) Seminar For Line - Good Manufacturing Practice (GMP)
Seminar For Line Workers
Reliable, Hardworking and Responsible
I am a reliable, hardworking and responsible person with diverse work experience in Singapore and the Philippines. I have experience in household cleaning, elderly care, factory repacking and refilling, and retail sales. I worked in Singapore as a domestic helper and caregiver for two years, and also gained experience as a factory worker at First Asia Philippines, as a Sales Associate / Key Holder at EMO Jewellery, and as a Store Assistant at Deli2go. My previous work has taught me to be organised, responsible, patient, and hardworking. I pay attention to detail, follow instructions carefully, maintain cleanliness, and complete tasks on time. I am willing to learn and committed to doing my best in every job.