Melissa Burden
Palmerston North,MWT
Summary
Well-qualified 3IC familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new career development. I am seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
3IC
Kathmandu
, Palmerston North
12.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by following work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Created visual merchandising plans to maximize sales potential. Implemented visual merchandising standards according to corporate guidelines.
COACHING STAFF MEMBER
Zero Gravity Cheerleading
Palmerston North
01.2020 - Current
- Mentored and encouraged youth to develop strong work ethic by being a positive role model and practicing skills regularly
- Created culture of good sportsmanship, cooperation, and responsibility among athletes and coaching staff
- Developed and implemented rigorous practice routines to enhance athlete skills and promote teamwork
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
SALES ASSISTANT
Kathmandu
Palmerston North
09.2020 - 12.2023
- Assisted customers with prompt and polite support in-person and via telephone
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Counted and balanced registers
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Merchandised attractive shelf displays with current offerings to drive store sales
- Coordinated restocks to keep retail displays organised and full for customers
- Trained and monitored new employees on customer service, money handling and organizing strategies.
WAITRESS/FRONT OF HOUSE
The Verdict Cafe
Palmerston North
12.2018 - 09.2020
- Welcomed each customer warmly, opened door and engaged with guests to learn how to best serve their needs
- Cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times
- Used cash registers and credit card machines to cash out customers
- Kept server areas clean and stocked to increase efficiency while working tables.
RETAIL ASSISTANT
Dotti
Palmerston North
12.2019 - 03.2020
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Counted cash, made change, and stored gift and membership cards to keep organised and balanced cash register
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Education
New Zealand Apprenticeship in Retail, Level 4 -
Service IQ
06.2023
New Zealand Apprenticeship in Retail, Level 3 -
Service IQ
03.2022
NCEA Level 3 -
Palmerston North Girls' High School
11.2019
Skills
- Retail Operations
- Merchandise Promotion and Display
- Handling Complaints and Inquiries
- Computer Proficiency
- Superior Work Ethic
- Product Sales
- Multitasking and Prioritizing
- Willingness to Learn
References
- Layla Davis, Zero Gravity Cheerleading Owner and Head Coach, 027 769 3983
- Ewen Mason, Assistant Manager, 027 395 8757
Timeline
3IC
Kathmandu
12.2023 - Current
SALES ASSISTANT
Kathmandu
09.2020 - 12.2023
COACHING STAFF MEMBER
Zero Gravity Cheerleading
01.2020 - Current
RETAIL ASSISTANT
Dotti
12.2019 - 03.2020
WAITRESS/FRONT OF HOUSE
The Verdict Cafe
12.2018 - 09.2020
New Zealand Apprenticeship in Retail, Level 4 -
Service IQ
New Zealand Apprenticeship in Retail, Level 3 -
Service IQ
NCEA Level 3 -
Palmerston North Girls' High School
Similar Profiles
JAYDEN CHOIJAYDEN CHOI
Sales Assistant at KathmanduSales Assistant at Kathmandu
Georgie PooleGeorgie Poole
Sales Assistant at KathmanduSales Assistant at Kathmandu
Mery RaiMery Rai
Sales Assistant at KathmanduSales Assistant at Kathmandu