Melody Petersen
Auckland,AUK
Summary
Mature support worker offering several-year background providing vulnerable individuals with care to improve quality of life. Highly-motivated employee with desire to take on new challenges. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly with great communication skills. Eager to contribute to a dynamic team and support organizational goals I am capable of bringing my skills to your company as I will not disappoint and work to the best of my ability to ensure strong work ethics in a professional and friendly manner.
Overview
14
14
years of professional experience
Work History
Support Worker
Dingwall Trust
Papatoetoe, Auckland
09.2018 - Current
- Sleepovers
- In house routine
- Support children with transporting to appointments , school , meetings and other leisure's.
- Incident reporting
- supervising children
- Implementing life skills
- support in residential setting
- Assisting with medication when needed
- Duties in house
- Built and maintained working relationships with peers and upper management.
- cooking
Check in Agent
Menzies aviation
MANGERE, AUCKLAND
04.2023 - 11.2023
- Adhered to safety protocols while assisting passengers with mobility needs.
- Provided wheelchair service for disabled passengers when needed.
- Resolved customer complaints or issues in a timely manner.
- Verified customer identification documents and travel itineraries.
- Maintained accurate records of passenger check-ins and departures.
- Communicated regularly with other departments at the airport to ensure smooth operations.
- Informed customers of luggage weight restrictions and checked luggage sizes for compliance with regulations.
- Ensured all necessary documents were completed prior to boarding aircrafts.
- Ensured that all necessary paperwork was collected before allowing passengers to board flights.
- Greeted customers and provided assistance in completing check-in procedures.
- Issued boarding passes to passengers after confirming their identity and verifying their seat assignments.
- Answered incoming calls from customers regarding flight statuses, cancellations and delays.
Teacher Aide
Tamaki school primary
Panmure, Auckland
06.2010 - 08.2010
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Support with behavioral in learning areas
- Support in groups during activities
- Arts and craft
- Duties
Education
SAFEGUARDING AND CHILD PROTECTION - Certificate
HOLISTIC TRAINING
07-2024
Diploma in Health And Wellbeing
Workforce
Auckland, NZ11-2023
CERTIFICATE IN CHILD PROTECTION
CARING FOR FAMILIES
02-2020
AUCKLAND GIRLS GRAMMAR
11-2010
Skills
- Emotional Support
- Life Skills Development
- Cleaning and sanitizing
- Mobility support
- Recreational Activities
- Meal Planning and Preparation
- Meal Preparation
- Behavioral support
- Skill Development
- Cultural Sensitivity
- First-aid and CPR
- Health and safety awareness
- Transportation Assistance
- Confidentiality and Privacy
- Professional boundaries
- Analytical Thinking
- Decision-Making
- Reliability
- Organizational Skills
- Goal Setting
- Adaptability
- Attention to Detail
- Emergency response training
- Problem-solving abilities
- Time Management
- Problem-Solving
- Team Collaboration
- Client Advocacy
- Experience with at-risk youth
- Trauma Informed Care Framework
- Interpersonal Skills
- Active Listening
Timeline
Check in Agent
Menzies aviation
04.2023 - 11.2023
Support Worker
Dingwall Trust
09.2018 - Current
Teacher Aide
Tamaki school primary
06.2010 - 08.2010
SAFEGUARDING AND CHILD PROTECTION - Certificate
HOLISTIC TRAINING
Diploma in Health And Wellbeing
Workforce
CERTIFICATE IN CHILD PROTECTION
CARING FOR FAMILIES
AUCKLAND GIRLS GRAMMAR
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