Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MELVIN GEORGE

Rotorua,BOP

Summary

Dedicated Travel and tourism professional with a history of meeting company goals utilizing consistent and organized practices. Skilled at working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

18
18
years of professional experience

Work History

Manager - Business Operations

Osaka Travel Group
01.2021 - 07.2023
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained new hires, providing information and insight into corporate policies and procedures.
  • Listen to staff and customer issues and conflicts to deliver solutions and propel customer experiences.
  • Reviewed the company's strategic plans and developed departmental goals and standards to support the vision.
  • Oversaw day-to-day business operations with sub-agents & cooperate customers
  • Ensure B2C customer satisfaction.
  • Ticket issuance, reissue, and refund through BSP and GDS
  • Dealing with 65+ airlines worldwide.

Implant Agent Gov-EC

Seera Travel Group.
06.2007 - 06.2020
  • Provide complete travel solutions for our implant office, which includes petrochemical companies, government universities, Ministry of Health hospitals, and Ministry of Defense hospitals.
  • Handled VIP clients for their complete travel needs, including members of royal families
  • Handling ticketing inquiries for walk-in clients.
  • Ticket issuance, Refund, and reissue with Amadeus, Sabre, and Galileo
  • Coordination with implant offices and group



Reservation & Ticketing Staff

Trinity Air Travels & Tours (k) Pvt. Ltd.
01.2006 - 05.2007
  • In charge for Domestic tickets
  • International tickets, refund, reissue & reconfirmation.


Education

IATA -

IATA / UFTAA FOUNDATION
03.2004

Skills

  • Guest Experiences and Relations
  • Advertising Initiatives
  • Staff Management
  • Reporting Tools
  • Client Service
  • Effective Communication
  • Presentation Skills
  • Multi-Task handling
  • Leadership

Languages

English
Professional Working
Hindi
Professional Working
Tamil
Professional Working
Malayalam
Native or Bilingual
Arabic
Limited Working

Timeline

Manager - Business Operations

Osaka Travel Group
01.2021 - 07.2023

Implant Agent Gov-EC

Seera Travel Group.
06.2007 - 06.2020

Reservation & Ticketing Staff

Trinity Air Travels & Tours (k) Pvt. Ltd.
01.2006 - 05.2007

IATA -

IATA / UFTAA FOUNDATION

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MELVIN GEORGE