Mengyu Tang
Auckland
Summary
Hi there, as a former business owner I have 3–4 years of experiences managing a restaurant and bar, exhibiting strong leadership and multitasking skills under pressure. After a career break for maternity, I returned to the workforce as a teller, excelling in customer service and transaction management in a currency exchange company. Actively pursuing online training in lending services to broaden financial knowledge and capabilities. Recognized for reliability, positive attitude, and ability to adapt to diverse situations and client needs.
Overview
9
9
years of professional experience
Work History
Teller
MCM Group
02.2023 - Current
- Upheld stringent anti-money laundering protocols, monitoring suspicious activity and reporting incidents as required.
- Answered customer inquiries regarding transaction history, services charges, and interest rates.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
Restaurant Owner/Operator
La Padella Restaurant&Bar
10.2016 - 03.2020
- Arranged shift schedule, trained new staff in product promotion and allocated tasks to them
- Dealing with customer complaints in a professional manner
- Dealing with all invoice and recording revenue.
- Deliver excellent customer service, at all times, ensuring customer' comfort
- Maintain effective communication, at all times, among the team
Volunteer
Citizens Advice Bureau
06.2018 - 11.2018
- Work with clients by listening carefully, thoroughly researching the options available to them and by explaining the information in a way that they can use it.
- Also help people access information and services online or make complaints when needed.
Education
Graduate Diploma - Tourism
Auckland Institute of Studies
05.2016
Bachelor - Management
Beijing Technology And Business University
06.2012
Skills
- Native Mandarin and fluent English
- Basic Microsoft Office skills
- Duty manager certificate
Personal Information
- Nationality: China
- Visa Status: PR
Qualifications And Skills
Native Mandarin & Fluent English, Basic in Microsoft Office, Level 1 in Coffee Course, Duty Manager’s Certificate, Full drive license
Timeline
Teller
MCM Group
02.2023 - Current
Volunteer
Citizens Advice Bureau
06.2018 - 11.2018
Restaurant Owner/Operator
La Padella Restaurant&Bar
10.2016 - 03.2020
Graduate Diploma - Tourism
Auckland Institute of Studies
Bachelor - Management
Beijing Technology And Business University
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