Mera Limoni
34 Kilcooley Road, Flatbush-Ormiston,Auckland
Summary
I am a responsible, articulate, confident, outgoing person who can relate to people of all ages. This attribute transcends to customers, colleagues, and management. I am a reliable and trustworthy person who always strives to work to the core of my abilities. I love to meet new people and believe in the delivery of excellent customer service, where I feel my skills, enthusiasm, and ‘can-do’ attitude will be an asset to your company.
Overview
7
7
years of professional experience
Work History
Case Manager Specialist
Ministry of Social Development
10.2024 - Current
- Face-to-face appointments
- Processing new business applications promptly
- Hardship assistance i.e: Rent arrears, Bond, Power, etc
- 52-week reapplications
- Maintenance - assessing supplementary
- Pathways to employment and Jobseeker Profiling
- Booking appointments
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Maintained current knowledge of industry best practices and relevant legislation affecting service delivery, ensuring that all client interventions were evidence-based and compliant with applicable guidelines.
Central Processing Officer
Ministry of Social Development
02.2022 - 09.2024
- OSR Hardship applications
- Processing Hardship applications for all Hardship Queues
- Calling Clients about their applications to get more of an understanding of their current situation regarding Hardship
- Leave Support Scheme Line
- Subject Matter Expert for the Leave Scheme Support line
- Outbound calling, for further verification from client
Support Officer – Mail Room
Immigration New Zealand
02.2019 - 02.2022
- Paper Overs & Passport Overs
- Section61 Inbox application & Paper Applications – Tendering Hong Kong & Singapore Police Certificates
- Tendering Temp Visa Applications online
- Border Exceptions EOI applications online
- Taking Fees over the phone for Section61 approved applications
- Game planner – assigning tasks to the team
Loan Co-ordinator Officer
Resimac Home Loans
05.2018 - 07.2019
- Checking the information for new applications sent through from Brokers are valid and accurate
- Making the decision whether application sent by Broker is acceptable or not, then checking with Business Department Managers
- APL checks to see if the area can reach the maximum LVR percentage of80%
- Veda Checks and Employment Checks
- Once all necessary checks are done it’s to be processed and sent to the Underwriter’s to assess
Education
Certificate - Travel & Tourism
Martin Hautus Institute
01.2009
Skills
- Possess a professional, friendly customer service manner
- Cash handling - register systems
- Great organisational and time management skills
- Proficient in Microsoft Office
- Effective communication skills - both verbal and written
- Client advocacy
- Ethical practice
- Case assessment
- Cultural history
Timeline
Case Manager Specialist
Ministry of Social Development
10.2024 - Current
Central Processing Officer
Ministry of Social Development
02.2022 - 09.2024
Support Officer – Mail Room
Immigration New Zealand
02.2019 - 02.2022
Loan Co-ordinator Officer
Resimac Home Loans
05.2018 - 07.2019
Certificate - Travel & Tourism
Martin Hautus Institute