Mera Limoni
Mangere,AUK
Summary
I am a responsible, articulate, confident, outgoing person with the ability to relate to people of all ages. This attribute transcends through to customers, colleagues and management. I am a reliable and trustworthy person whom always strives to work to the core of my abilities. I love to meet new people and believe in the delivery of excellent customer service where l feel my skills; enthusiasm and ‘cando’ attitude will be of asset to your company.
Overview
6
6
years of professional experience
Work History
Central Processing Officer
Ministry Of Social Development
02.2022 - Current
- Ministry of Social Development
- OSR Hardship applications
- Processing Hardship applications for all Hardship Queues
- Calling Clients about their applications to get more of an understanding of their current situation regarding Hardship
- Leave Support Scheme Line
- Subject Matter Expert for the Leave Scheme Support line
- Outbound calling, for further verification from client.
- Collaborated with team members to achieve shared objectives and meet tight deadlines.
- Managed a high volume of applications while consistently meeting established deadlines and maintaining accuracy standards.
- Reviewed exception report to make corrections.
- Calculated premiums and allocated payments to clear outstanding funds and collect fees, penalties and interest due.
- Posted payments to accounts and maintained records.
- Maintained accurate records for all processed applications, ensuring easy retrieval when needed.
- Provided excellent customer service by promptly addressing inquiries and resolving issues related to application processing.
- Improved turnaround times for applications through effective prioritization and multitasking.
Support Officer – Mail RoomSupport Officer
Immigration New Zealand
02.2019 - 02.2022
- Mail Room
- Immigration New Zealand
- Paper Overs & Passport Overs
- Section 61 Inbox application & Paper Applications – Tendering
- Hong Kong & Singapore Police Certificates
- Tendering Temp Visa Applications
- Border Exceptions EOI applications online
- Taking Fees over the phone for Section 61 approved applications
- Game planner – assigning tasks to the team
Loan Coordinator Officer
Resimac Home Loans
05.2018 - 07.2019
- Checking the information for new applications sent through from
- Brokers are valid and accurate
- Making the decision whether application sent by Broker is acceptable or not, then checking with Business Department
- Managers
- APL checks to see if the area can reach the maximum LVR percentage of 80%
- Veda Checks and Employment Checks
- Once all necessary checks are done it’s to be processed and sent to the Underwriter’s to assess.
Education
Certificate in Travel & Tourism, Level 2 -
Martin Hautus Institute
Certificate in Travel & Tourism, Level 3 & 4 (Core Skills) -
Martin Hautus Institute
Certificate in Galileo -
Martin Hautus Institute
Level 1, 2 and 3 -
National Certificate of Educational Achievement (NCEA)
Skills
- Possess a professional, friendly customer service manner
- Cash handling - register systems
- Great organizational and time management skills
- Proficient in Microsoft Office
- Effective communication skills both verbal and written
- Document Evaluation
- Document Verification
- Task prioritization
- Time management
- Customer service
- Teamwork and collaboration
- Organizational skills
- Attention to detail
- Administrative support
- Data Entry
References
Available upon request
Timeline
Central Processing Officer
Ministry Of Social Development
02.2022 - Current
Support Officer – Mail RoomSupport Officer
Immigration New Zealand
02.2019 - 02.2022
Loan Coordinator Officer
Resimac Home Loans
05.2018 - 07.2019
Certificate in Travel & Tourism, Level 2 -
Martin Hautus Institute
Certificate in Travel & Tourism, Level 3 & 4 (Core Skills) -
Martin Hautus Institute
Certificate in Galileo -
Martin Hautus Institute
Level 1, 2 and 3 -
National Certificate of Educational Achievement (NCEA)
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