Mesake Tareguci Taufa
358 George Street, Stokes Valley, Lower Hutt
Overview
14
14
years of professional experience
Work History
Customer Technical Support Officer
Telecom Fiji Limited
- Ability to cope under pressure in an aggressive and tense environment
- Getting feedback from customers and then acting upon it
- Always confirming is that customer is satisfied before ending conversation
- Assign Team Leader for a TFL project
- Helping users to find and correct their software, hardware and IT problems.
- Using Microsoft Office packages, particularly Excel, PowerPoint and Word to produce clear and concise reports.
Personal Body Guard
- Fully trained Self Defence on protecting Clients
- Confident at addressing controlling and manage large group
- Fully trained on how to deal and control with health and safety issue, suiscide preventions race relation, equal opportunity and bullying
Fiji Red Cross Society
01.2024
- Certificate In Pacific First Aid And CPR
Centrient Coarse
01.2019
- Certificate in Infection Prevention And Control
Telecom Fiji Limited
01.2014
- Certificate Award for Outstanding Performance
Vodafone Fiji
01.2014
- Certificate Customer Service Training Participation
Correctional Officer
Department of Correction ARA POUTAMA AOTEAROA
11.2024 - Current
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Booked new inmates into facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
- Responded to emergency situations and de-escalated hostile confrontations.
- Provided assistance and guidance to inmates regarding daily activities.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Prepared reports to document incidents and violations.
- Responded to inquiries from inmates and other members of public.
- Coordinated with other law enforcement personnel to exchange information.
2nd Degree Black Belt
Hapkido Self Defense Training
01.2012 - 01.2015
- Hold a 2nd Degree Black Belt – Hapkido Self Defense Training
Education
Laucala Bay Secondary School
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Fiji Institute Of Technology
01.2008
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Holy Cross College
01.2004
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Bouma District School
01.2000
Skills
- Energetic in approach to work duties
- Willing to change shifts at short notice
- Willing to work overtime at short notice
- Showing up everyday to achieve the impossible
- Come to work ready for a new challenge everyday
- Able to inspire confidence and loyalty in others
- Always thinking ahead about what needs to happen next, this means that I am never caught out by unexpected events
- Able to carry out repetitive and boring duties in an enthusiastic manner
- A hands on Leader who is able to lead by example
- Managing expectation
- Resolving problems
- Control procedures
- Positive language
- Technical support
- Customer techniques
- Email handling
- Security Escorts
- Managing objections
Accomplishments
- 2005 Fiji School Leaving Certificate
- 2003 Fiji Junior Certificate
- 2001 Fiji Eight Year Examination
- 1999 Fiji Intermediate Examination
Hobbies and Interests
Listening to music, playing rugby, swimming, socializing, Reading
Training
- Certificate in Defensive Driving Course
- Hired personal Body Guard at client resident for Private function and Escort
- Hired to train Self Defense awareness program
- Customer Technical Support Experience
Timeline
Correctional Officer
Department of Correction ARA POUTAMA AOTEAROA
11.2024 - Current
Fiji Red Cross Society
01.2024
Centrient Coarse
01.2019
Telecom Fiji Limited
01.2014
Vodafone Fiji
01.2014
2nd Degree Black Belt
Hapkido Self Defense Training
01.2012 - 01.2015
Customer Technical Support Officer
Telecom Fiji Limited
Personal Body Guard
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Fiji Institute Of Technology
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Holy Cross College
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Bouma District School
Laucala Bay Secondary School
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