Micaela Espiritu
Auckland,Mt Wellington
Summary
Always with a set goal for exemplary service with efficiency and consistency in every job done
Excelled in enhancing customer experience and operational efficiency. Showcasing a blend of hard and soft skills pivotal for high-paced environments. Highly communicative professional with more than 10 years of expertise.
A reliable, honest, and trustworthy person which are the attributes needed in any industry. She is bright and enthusiastic which creates a positive impact on those working around her. She possesses a great people skill. I have received a lot of positive feedback from people regarding her professional attitude. She is a very determined woman who will be very successful in her chosen profession -The Recruitment Network
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cafe Manager
Columbus Coffee Mitre 10 Lunn Avenue Mt Wellington
01.2024 - 07.2024
- Maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences
- Established a welcoming atmosphere and high standards of cafe cleanliness
- Administration
- Control and maintain stock levels
- Anticipating customer’s needs and regularly seeking for feedback
- Food quality and its presentation
- Staff training and development
- Ensure impeccable grooming and presentation standards of self and staff
- Knowledge and compliance of the OH&S guidelines and Food Health and Safety regulations
- Handled administration such as payroll, cash register counting, and supply ordering
Senior Event Supervisor
Urban Gourmet
04.2023 - 10.2023
- Lead different size of events in Auckland’s iconic venues
- Event delivery
- Administration
- Staff leadership
- Duty management
- Consistently generated repeat business with outstanding customer service
- Professionally dealt with clients, suppliers, and guests
Cafe Manager
CaterPlus, Sky TV
10.2022 - 02.2023
Cafe Manager
CaterPlus, Fonterra Cafe
01.2022 - 10.2022
Cafe Manager
Summerset Heritage Park
04.2021 - 04.2022
Catering Supervisor,Airport Lounge Supervisor, FOH
Compass Group Eurest, Compass Group Chartwells
01.2020 - 03.2021
Cocktail Waitress
Costa Cruises
02.2006 - 04.2011
Front of House
Sheraton
02.2004 - 10.2005
Education
Graduate Diploma - Management
Aspire2 International
Auckland, NZ08.2018
Bachelor of Science - Tourism Management
Airline International School
Pasay City, Philippines08.1999
Skills
- Barista skills and Foodservice
- Customer Engagement and Service
- Cafe Operations
- Customer experience management
- Staff Management and Employee Scheduling
- Health and Safety Regulations and Food Safety Compliance
- Managing Deliveries and Cost controls
- Catering Services/Event Services
- Operational Efficiency
- Event preparation and Menu Updating
- Sanitation
- Expiration Monitoring
- Problem-Solving
Certification
- Full Driver's License
- License Controller Qualification (LCQ)
- Manager's Certificate
- Food Safety Certificate
- First Aid Training
Timeline
Cafe Manager
Columbus Coffee Mitre 10 Lunn Avenue Mt Wellington
01.2024 - 07.2024
Senior Event Supervisor
Urban Gourmet
04.2023 - 10.2023
Cafe Manager
CaterPlus, Sky TV
10.2022 - 02.2023
Cafe Manager
CaterPlus, Fonterra Cafe
01.2022 - 10.2022
Cafe Manager
Summerset Heritage Park
04.2021 - 04.2022
Catering Supervisor,Airport Lounge Supervisor, FOH
Compass Group Eurest, Compass Group Chartwells
01.2020 - 03.2021
Cocktail Waitress
Costa Cruises
02.2006 - 04.2011
Front of House
Sheraton
02.2004 - 10.2005
Graduate Diploma - Management
Aspire2 International
Bachelor of Science - Tourism Management
Airline International School
- Full Driver's License
- License Controller Qualification (LCQ)
- Manager's Certificate
- Food Safety Certificate
- First Aid Training
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