Micaela Young

I thoroughly enjoyed my time at Victoria Clinic, and grew personally and professionally.

My main role was reception, where I interacted with patients, public and staff daily. This included cash handling, conflict resolution and de-escalation techniques.

I took up the offer to study Business Management and team leadership in 2019, for one year, while still working to further my skills.

A few of my other achievements within the clinic included

• Managing Waikato Allergy Clinic
• Helping coordinate and run Immigration Medicals
• Assisting Doctors in coordinating Concussion Clinic.

I loved working at Waikato Hospital and being a part of an amazing public service. Coming from a different country, I see the value in Waikato Hospital and feel compelled to provide whatever I can. This job has been a turning point in my life where i have learnt to deal with anything given to me. I have worked directly with different cultures, mental health and addictions patients, elderly people, children, disabled, public, police and more. Some of my responsibilities included:

• Developed nutrition plans addressing individual patient diabetes and food allergies.
• Coordinated menus and ordered necessary items to prepare food for medical requirements.
• Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
• Studied health needs and goals established by dieticians, physicians and nurses to provide nutritious and balanced meals to patients.