Sports - Playing football
Socialising
Exercising at the gym and running
Michael Smith
Wellington,WGN
Summary
I am a dedicated and highly motivated professional with a strong work ethic, and experience in government services and policy implementation. I am skilled in navigating complex systems, ensuring compliance with legal frameworks and contributing to process enhancements. With strong interpersonal abilities, I thrive in both independent and collaborative settings, building positive relationships along the way. I also possess strong analytical and critical thinking skills and am eager to take on new challenges to keep improving and delivering my best.
Overview
7
7
years of professional experience
Work History
Life & Identity Services Officer
Department of Internal Affairs
05.2022 - Current
- Process and amend New Zealand citizenship records, ensuring compliance with the Privacy Act 2020.
- Build and maintain strong relationships with internal and external stakeholders, including policy advisors and change analysts, to improve operational processes.
- Build strong relationships with management by establishing trust and reliability.
- Apply analytical thinking to assess and process identity documentation, ensuring accuracy and security.
- Act on constructive criticism to continually improve performance and skills.
- Train and mentor colleagues to help them develop confidence and achieve their professional goals.
- Developed extensive expertise in navigating government systems and databases, ensuring accurate and secure information handling..
- Contributed to the development of operational policies and business processes by offering a valuable user perspective.
- Collaborated with operational policy advisors, developing critical thinking and acquiring new skills to improve team processes.
Manager
BurgerFuel
05.2018 - 05.2022
- Managed store operations and managed my team, gaining comprehensive leadership experience.
- Inducted new team members to ensure smooth integration into the team.
- Developed and implemented tailored training plans to support team development.
- Set clear expectations and identified areas for improvement to enhance team performance.
- Fostered a strong work ethic through leading by example and promoting accountability.
- Communicated effectively with both team members and consumers to maintain a positive and productive environment.
Education
Bachelor's of Commerce - Management
Victoria University of Wellington
Wellington, NZ07-2021
Skills
- Strong ability to assess complex information and apply careful reasoning to decision-making
- Familiar with government frameworks, ensuring adherence to legal and regulatory requirements
- Knowledge of privacy legislation and information security practices in a government setting
- Establishing positive and personal connections with team members
- Building a level of trust with management
- Engaging in conversations with consumers
- Diligent work ethic
- Critical thinking
Interests
Timeline
Life & Identity Services Officer
Department of Internal Affairs
05.2022 - Current
Manager
BurgerFuel
05.2018 - 05.2022
Bachelor's of Commerce - Management
Victoria University of Wellington
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