Experienced professional seeking full-time opportunities in the accounting or account management industry. Adept at problem-solving and building strong relationships. Known for reliability and high level of functioning. Exceptional communication skills prove to be an asset when working independently or as part of a team. Consistently goes above and beyond for special cases, demonstrating great attention to detail. Strong background in customer interactions and service solutions, excelling in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team collaborator adaptable to changing needs, consistently focused on achieving results through efficient and empathetic service. Proactive approach and reliability make a valuable asset in meeting both customer and organizational goals.
Michelle Donnelly
Summary
Overview
Work History
Tania Kingsford
Job overview
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
Raglan Club Inc.
Job overview
- Customer Service
- Host Responsibility
- Cash Handling
- Problem Solving
- Implementing Sale & Supply of Alcohol Act 2012, Safe Gambling
- Processing new and existing memberships
- Event management and Training staff
Zu Entertainment Ltd
Job overview
- This was a amazing experience organising A music Festival called 'SoundSplash'
- Creating and Implementing Alcohol Management plan, Security/Conflict Resolution Plans & Emergency Evacuation Plans
- Liaisons with Clients (Artists), Sponsors, Suppliers, Council and Police
- Managing Staff with Customer supervision and service
- Ordering and control of stock
- Design and Operations of Bar and Stage
Education
The Career AcademyNew Zealand/Australia
University Overview
Certificate in Accounting, Certificate in Accounting with Xero & Excel, Advanced Certificate Using Xero
ABKN202 - Accounting and Bookkeeping Fundamentals
ABKN152 - General Journal ABKN153 - General Ledger and the Trial Balance ABKN218 - Depreciation
ABKN106 - Adjusting Entries
ABKN146 - Financial Statements ABKN133 - Understanding GST ABKN151 - Fundamentals of Income Tax ABKN103 - Accounting with Xero ABKN217 - Accounting with MYOB ABKN122 - Budgeting, Forecasting and Cashflow Management
ABKN189 - Financial Statement Analysis
CITG137 - Accounting using Microsoft Excel
Advanced Certificate in Accounting using Xero
Manukau Institute of Technology
University Overview
Northlad PolytechnicKerikeri, NZ
University Overview
Rangitoto College
University Overview
Skills
- Full Car Licence
- Confident computer skills
- Eye for detail
- Data Entry
- Using Accounting software Xero
- Using Accounting software MYOB
- Using Accounting software Excel
- Problem Solving
- Time Management
- Adaptability
- Customer Service
- Reliability and punctuality
- Professional appearance
- Brand promotion
- Event evaluation
- Sponsorship management
- Networking facilitation
- Event design
- Customer service
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Event setup and breakdown
- Conflict resolution
- Client relationship development
- Staff management
- Operations oversight
- Event planning
Hobbies and Interests
- Live Music
- Comedians
- Rugby
- Surfing
- Fishing
Timeline
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