Michelle Van Dyk
Summary
I am a full time mother to two teenage children and a wife who is keen and willing to learn new skills. I love creating art, listening to music, singing and walking. I am passionate about my faith in Christ and love to help people. I have worked in both team environments and unsupervised positions and have proven to be a focused worker. I am Punctual and reliable, I am a loyal employee who is always prepared and willing to go the extra mile to achieve customer satisfaction and to meet timeframes and targets. I take pride in both my personal presentation and my work. I would like to seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Volunteer
Orongomai Kohanga Reo Upper Hutt 5018
03.2017 - 11.2019
- Maintained clean, neat and operational facilities to serve program needs.
- Assisted with special events or programs.
- Assisted with toddlers
- Used strong interpersonal communication skills to convey information to others
- Helped organize and manage events and projects
- Supported engaging and fun events by helping with organization and planning
- Planned and delivered numerous activities and special events
- Maintained clean facilities to better serve program needs
Outbound Telemarketer
Firewool Insulation, Heating And Ventilation
01.2012 - 11.2014
- Made 50+ cold calls per day resulting in client base growth by 35%.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Conducted 35+ outbound phone calls daily to reach potential clients and market Insulation, Heating or Ventilation products and services.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services, membership details, and purchase advantages.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Overcame objections using friendly, persuasive strategies
Retail Sales Assistant
Silvermoon Jewellery
01.2007 - 11.2009
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Tracked down hard-to-find merchandise at diverse locations.
Sales Promoter/Telemarketing Sales Representative
Pixifoto Studio
01.2004 - 11.2006
- Identified interest in customers by explaining products and services and initiating conversations.
- Recommended specific product options to meet customer needs.
- Resolved customer issues and concerns by listening attentively, identifying root issue and implementing best resolution possible.
- Improved company visibility by meeting with and engaging prospective customers.
- Worked within retail environments to boost product awareness, meeting and exceeding deadlines for sales goals.
- Engaged customers and complied with company script requirements to promote and increase product sales.
Education
Certificate in Computing (Level 2) - Computing
Capital Training
Lower Hutt, NZ11.2021
Diploma in Theology And Biblical Studies - Theology
Bear Valley Bible Institute
Wellington, NZ07.2021
Diploma of Performing Arts - Visual And Performing Arts
Whitireia Performing Arts
Porirua, NZ11.2003
Skills
- MS Office
- Answering Phones
- Computer Skills
- Operations Support
- Teamwork and Collaboration
- Community Service
Referees
John Jones: 0221760797 email: John.jones@vuw.ac.nz
Vladimir Zdravkovich: 04 470 7670 email: vladimir.zdravkovich@capitaltraining.co.nz
Timeline
Volunteer
Orongomai Kohanga Reo Upper Hutt 5018
03.2017 - 11.2019
Outbound Telemarketer
Firewool Insulation, Heating And Ventilation
01.2012 - 11.2014
Retail Sales Assistant
Silvermoon Jewellery
01.2007 - 11.2009
Sales Promoter/Telemarketing Sales Representative
Pixifoto Studio
01.2004 - 11.2006
Certificate in Computing (Level 2) - Computing
Capital Training
Diploma in Theology And Biblical Studies - Theology
Bear Valley Bible Institute
Diploma of Performing Arts - Visual And Performing Arts
Whitireia Performing Arts
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