Mihaila Milosevic-Grbic
Auckland
Summary
Results-driven Restaurant Manager with extensive experience in overseeing daily operations, delivering exceptional customer service, and leading high-performing teams. Skilled in staff training, inventory management, and implementing strategies to increase revenue and efficiency. Proven track record of creating memorable dining experiences, maintaining high-quality standards, and fostering a positive work environment. Adept at managing budgets, streamlining processes, and ensuring compliance with health and safety regulations. Committed to achieving excellence in every aspect of restaurant operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cafe Manager
L'Americano Espresso Bar
08.2021 - 03.2023
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout cafe.
Duty Manager
Onslow Restaurant
10.2020 - 07.2021
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Opened and closed restaurant and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Restaurant Manager
Non Solo Pizza Restaurant
12.2017 - 09.2020
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
- Improved table turnover rates by optimizing floor plans and reservation scheduling during peak dining periods.
Assistant Restaurant Manager
Gerome Restaurant
04.2017 - 12.2017
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Analyzed daily sales figures and developed strategies to increase sales.
- Established rapport with guests through personalized interactions that led to repeat business.
Skills
- Liquor law compliance
- Fire safety regulations
- Catering services
- Event coordination
- Delegating assignments and tasks
- Reliable and responsible
- Problem-solving
- Customer service
- Team leadership
Certification
- Sommelier, Level 3, Serbian Sommelier Association
- Manager's Certificate
Timeline
Cafe Manager
L'Americano Espresso Bar
08.2021 - 03.2023
Duty Manager
Onslow Restaurant
10.2020 - 07.2021
Assistant Restaurant Manager
Non Solo Pizza Restaurant
12.2017 - 09.2020
Assistant Restaurant Manager
Gerome Restaurant
04.2017 - 12.2017
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