Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mika Lawrence-Hope

Auckland

Summary

I’m a university student with hands-on experience in both retail and hospitality, where I’ve developed strong teamwork and communication skills. I’ve worked in fast-paced environments, handling customer needs while collaborating with my colleagues to get the job done. Balancing my studies with work has taught me how to manage time effectively and stay adaptable in any situation. I’m always keen to learn and grow, and I’m excited to bring my energy and skills to new opportunities where I can continue making a positive impact.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Assistant

Peter Alexander
10.2022 - 02.2023
  • Answered customer questions about products and services, helped locate products, and promoted items
  • Assisted customers with support in person and on the phone
  • Increased sales and customer satisfaction through personalized servicing
  • Processed customer returns for smooth refunds and exchanges following store procedures.
  • Used cash register and credit card machines to cash out customers
  • Worked well under pressure during busy shifts and holiday periods
  • Did stock inventory of products
  • Organized shelves, racks, and bins for best presentation.

Babysitter

Multiple People
01.2021 - 02.2023
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and parents.
  • Organized and cleaned home after activities by picking up toys and cleaning any mess that had been made.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Waitress

Rosies
01.2022 - 09.2022
  • Used great people skills when dealing with difficult customers
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
  • Used cash registers and credit card machines to cash out customers
  • Answered customer's questions, recommended items, and took customer's orders
  • Maintained a clean and welcoming dining environment, ensuring a positive customer experience

Education

High School Diploma -

Epsom Girls Grammar
Auckland
12-2022

Skills

  • Customer Assistance
  • Brand Awareness
  • Cash Register Operation
  • Upselling technique
  • Helpful and caring
  • Ability to Lift 40 Pounds
  • Work well under pressure
  • Organised
  • Friendly and Social
  • Attention to detail

Certification

I have competed NCEA levels 1, 2 and 3; and am currently studying a Bachelor of Arts in Communication and Marketing at University.

Timeline

Retail Assistant

Peter Alexander
10.2022 - 02.2023

Waitress

Rosies
01.2022 - 09.2022

Babysitter

Multiple People
01.2021 - 02.2023

High School Diploma -

Epsom Girls Grammar

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Mika Lawrence-Hope