mike dean
Pt Chev Auckland
Summary
Dynamic professional with a strong customer service focus, honed at Hibiscus Coast Community R.S.A. Proven ability to manage cash transactions accurately while training new employees. Recognized for enhancing community experiences and ensuring safety protocols, contributing to a positive atmosphere and operational efficiency.
Overview
1
1
Certification
Work History
Duty Manager
Hibiscus Coast Community R.S.A
- Managed customer concerns quickly, promoting a positive community experience.
- Ensured responsible service of alcohol.
- Oversaw pokies, identifying potential issues and addressing them promptly.
- Managed cash transactions and ensured accurate reconciliation.
- Maintained safety by locking and organizing all assets post-shift.
Kitchen Hand
Paper Plane
- Assisted in food preparation and assembly for menu items.
- Maintained cleanliness and organization of kitchen workspace.
- Operated kitchen equipment efficiently, following safety protocols.
- Supported chefs by restocking supplies during peak hours.
Delivery Assistant
B2B Delivery
- Assisted in managing delivery schedules to ensure timely arrivals and customer satisfaction.
- Supported inventory management by tracking stock levels and assisting with restocking efforts.
- Partnered with drivers to refine delivery routes, decreasing delays and elevating efficiency.
- Provided excellent customer service by addressing inquiries and resolving issues during deliveries.
Club Caterer
New Lynn Bowling Club
- Prepared and presented diverse catering menus for events, ensuring client satisfaction.
- Coordinated food preparation and service for large group events, adhering to safety standards.
- Managed inventory of supplies, reducing waste through efficient stock control practices.
- Assisted in training new staff on food handling procedures and catering protocols.
Education
High School Diploma -
Northland College
Skills
- Customer service
- Customer service focus
- Time management
- New employee training
Certification
Lcq
First aid
Food hygiene
Managers cert
Problem gambling awareness
Timeline
Duty Manager
Hibiscus Coast Community R.S.A
Kitchen Hand
Paper Plane
Delivery Assistant
B2B Delivery
Club Caterer
New Lynn Bowling Club
High School Diploma -
Northland College