Summary
Overview
Work History
Education
Skills
Timeline
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Mikel Kervin La Rosa

Churton Park,WGN

Summary

Master’s graduate in Information Technology with experience in software development, IT support, and systems management. Skilled in Python, Typescript, Java, PHP, and VB.NET, with proficiency in Kali Linux environments, database management, and troubleshooting. Adept at delivering technical solutions, supporting end-users, and working with modern tools like Google Workspace, AWS, Azure and Microsoft 365. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

12
12
years of professional experience

Work History

Email Marketing Lead

Events Strategies
01.2024 - 06.2024
  • Collaborated with sales teams to align email marketing efforts with overall business goals and drive lead generation.
  • Leveraged automation tools to streamline workflows, schedule campaigns, and maintain consistency in communication frequency across various platforms.
  • Managed multiple email marketing projects simultaneously, ensuring timely completion and adherence to budget constraints.

Email Marketing Consultant

Reliable Lending Group
02.2022 - 05.2023
  • Provided expert guidance on branding strategy to establish consistent messaging across all platforms and touchpoints.
  • Optimized website performance, resulting in improved search engine rankings and increased web traffic.

ICT Project Manager

Limits Digital
12.2020 - 02.2023
  • Streamlined project processes by implementing agile methodologies, resulting in improved efficiency and timely delivery.
  • Oversaw the design, development, and implementation of software applications, meeting client needs while adhering to industry standards.
  • Delivered detailed progress reports to senior leadership regularly, maintaining transparency in project status updates.

Marketing Associate

Media Shower
01.2016 - 08.2019
  • Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
  • Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
  • Implemented customer relationship management system to better track and analyze customer interactions.

Outbound and Inbound Call Centre Agent

Callbox Inc
04.2013 - 04.2016
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

IT Technician

Digital Interface
01.2013 - 04.2013
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.

Web Developer

Hubport
04.2012 - 10.2012
  • Developed custom web applications, resulting in tailored solutions for client needs.
  • Oversaw back-end development using PHP to maintain website integrity.
  • Engaged with clients to plan and optimize site issues and queries.

Education

Master of Science - Information Technology

Whitireia & Weltec
06-2025

Bachelor of Science - Information Technology

Holy Cross of Davao College
04-2012

Skills

  • IT technician
  • IT support
  • Code testing
  • Network programming
  • System optimization
  • API integration
  • Mobile app development
  • Customer service

Timeline

Email Marketing Lead

Events Strategies
01.2024 - 06.2024

Email Marketing Consultant

Reliable Lending Group
02.2022 - 05.2023

ICT Project Manager

Limits Digital
12.2020 - 02.2023

Marketing Associate

Media Shower
01.2016 - 08.2019

Outbound and Inbound Call Centre Agent

Callbox Inc
04.2013 - 04.2016

IT Technician

Digital Interface
01.2013 - 04.2013

Web Developer

Hubport
04.2012 - 10.2012

Bachelor of Science - Information Technology

Holy Cross of Davao College

Master of Science - Information Technology

Whitireia & Weltec

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Mikel Kervin La Rosa