Mini Hepburn
Christchurch
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Worker
Purapura Whetu
05.2023 - Current
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Contributed to the development of agency policies and procedures aimed at improving overall service delivery standards for all clients served.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Participated in professional development and training opportunities to enhance clinical skills.
- Proactively identified areas for improvement within the organization and contributed ideas towards enhancing overall operational efficiency.
- Prepared agendas and took notes at meetings to archive proceedings.
- Assisted clients in developing and setting realistic goals to promote positive change.
Frydays Methven- Fast Food Manager
Frydays
09.2017 - 03.2023
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Increased sales through effective promotion of daily specials and upselling menu items to customers.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Led and directed team members on effective methods, operations, and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
YMCA- Youth Mentor Volunteer
YMCA Ashburton
04.2016 - 04.2020
- Enhanced youth engagement by employing creative and interactive mentoring strategies.
- Collaborated with other volunteers to develop effective mentorship programs for at-risk youth.
- Provided emotional support and guidance to mentees, fostering self-confidence and resilience.
- Helped youths set realistic goals and create action plans to achieve desired outcomes.
- Served as a positive role model, demonstrating strong values and ethical behavior.
- Educated young people about strategies for driving discussions and promoting social changes.
Cactus- Youth Leader Volunteer
Safer Mid Canterubury
03.2016 - 03.2020
- Enhanced youth engagement by organizing team-building activities and group discussions.
- Supported the development of social skills and self-esteem in young participants through mentoring sessions.
- Contributed to a positive atmosphere by fostering open communication between participants, parents, and staff members.
- Facilitated workshops on topics such as leadership, teamwork, and problem-solving for personal growth among participating youths.
- Cultivated a culture of trust within the group through regular check-ins with individual participants about their experiences in the program.
- Delivered informative presentations at local schools or community centers to raise awareness about our services for prospective participants in need of assistance or resources.
- Mentored younger volunteers, providing them with guidance and support in their roles as youth leaders.
- Empowered youths to take ownership of their personal growth by encouraging them to lead workshops or contribute ideas for program improvements.
- Provided positive role modeling for youngsters through dress and personal behavior.
- Provided guidance and support to participants to promote memorable experiences.
- Coordinated team-building group activities to promote socialization.
- Answered visitor questions and shared details about special programs and experiences.
- Maintained confidentiality of children and medical conditions or issues.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
Education
Mount Hutt College
Methven, NZ03.2021
Skills
- Emotional Support
- Daily Living Support
- Life Skills Development
- Behavioral Support
- Documentation Abilities
- Recreational Activities
- Cultural Sensitivity
- Skill Development
- Troubleshooting
- Empathy and understanding
- Confidentiality and privacy
- Medication administration
- Time management
- Organizational skills
- Adaptability and flexibility
- Problem-solving abilities
- Decision-making
- Conflict resolution
- First aid and CPR
- Effective communication
- Goal setting
- Active listening
- Trauma Informed Care Framework
Certification
Full Licence driver
Affiliations
- Photography
- Netball
- Puzzles & Reading
- Walks/ Day hikes
Languages
Te Reo Maori
Professional Working
Timeline
Support Worker
Purapura Whetu
05.2023 - Current
Frydays Methven- Fast Food Manager
Frydays
09.2017 - 03.2023
YMCA- Youth Mentor Volunteer
YMCA Ashburton
04.2016 - 04.2020
Cactus- Youth Leader Volunteer
Safer Mid Canterubury
03.2016 - 03.2020
Mount Hutt College
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