Miracle Toleafoa
Auckland
Summary
Hardworking and ambitious professional in the tourism industry with a strong motivation for personal and professional growth. Demonstrates exceptional leadership qualities, excelling in communication and collaboration with diverse individuals. Committed to achieving high standards and prioritizing both business success and customer satisfaction. Possesses a valuable skill set and extensive experience, making a confident contribution as an asset in the industry. Eagerly seeks further learning opportunities.
Overview
8
8
years of professional experience
Work History
Tourism Trainer
New Zealand School of Tourism
03.2024 - Current
- Plan training objectives and session plans
- Deliver training sessions Respond to questions and comments
- Develop and administer evaluations
- Develop program, curriculum, or learning activities.
Cabin Crew
Jetstar
01.2023 - 12.2024
- Attend passengers and provide a high level of customer service throughout every flight by greeting each passenger and providing information about airline procedures, seat locations, and inflight services
- Prepare detailed reports following every flight including information on departure and destination locations, number of passengers, food and beverage sales, inventories of various hospitality items, condition of all cabins equipment, and accounts of any passenger issues.
Snr Airport Service Agent
Qatar Airways
01.2021 - 12.2023
- Gave exceptional technical support and high-quality service
- Maintained client accounts by obtaining, recording and updating personal and financial information
- Collected baggage charges and accepted baggage for check-in
- Coached staff on strategies to enhance performance and improve customer relations
- Managed gate, ramp and cabin services for each flight.
Lead Passenger Services Agent
Menzies Aviation
01.2017 - 12.2021
- Responded politely to passenger complaints regarding ticketing and baggage handling
- Greeted passengers and provided boarding instructions
- Kept passengers informed by announcing important information about itineraries, flights and luggage
- Checked in passengers, also was a boarding co-ordinator for many of the airlines
- Excellent customer service skills
Education
Diploma - tourism airline operations - level 4, tourism and travel management - level 5
New Zealand school of Tourism
AKL10.2019
NCEA -
Mcauley High School
Auckland12.2016
Skills
- Leadership
- Adaptability
- Communication skills
- Fast Learner
References
- Anthony Mcdonald - Qatar Airways +64 27 825 5055
- Angelina Fifita - Jetstar 02108478687
- Muffy Masoe - Team lead New Zealand school of tourism +64 22 541 9153
Timeline
Tourism Trainer
New Zealand School of Tourism
03.2024 - Current
Cabin Crew
Jetstar
01.2023 - 12.2024
Snr Airport Service Agent
Qatar Airways
01.2021 - 12.2023
Lead Passenger Services Agent
Menzies Aviation
01.2017 - 12.2021
Diploma - tourism airline operations - level 4, tourism and travel management - level 5
New Zealand school of Tourism
NCEA -
Mcauley High School
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