Moana Te Kaawa
Owhata,BOP
Overview
6
6
years of professional experience
Work History
Duty Manager
Ambrosia Restaurant And Bar
05.2022 - 11.2024
- Responded to customer concerns by providing friendly knowledgeable support and maintaining composure and professionalism
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
- Applied strong leadership talented and problem-solving skills to maintain team efficiency and organise workflows
- End of night cash up, making sure all money was correct on the paper work and that tills matched
- Barista coffee making
- Service of food & alcohol
- End of night lock up, insuring everything is cleaned and locked up properly
Waitress
Energy Event Centre
06.2018 - 01.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or duty busy shifts.
- Used Cash registers and credit card machines to cash out customers.
Education
Skills
- Time management
- Customer service
- Multitasking
- Teamwork
- Communication Skills
- Problem solving
- Positive attitude
Languages
- Māori
- English
Education - Key Qualifications
- Liquor license
- Duty Managers license
Timeline
Duty Manager
Ambrosia Restaurant And Bar
05.2022 - 11.2024
Waitress
Energy Event Centre
06.2018 - 01.2021