Mohammad Asad Chowdhury
Queenstown,OTA
Summary
Welcoming versatile hospitality professional with 10 years of experience in customer service and facilitating guest satisfaction. Skilled at completing Night Audit tasks quickly with proven history of accuracy and fantastic mathematical abilities. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
10
10
years of professional experience
Work History
GUEST SERVICE AGENT / Night Porter
Heartland Hotel and Scenic Suites
01.2023 - Current
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Delivered messages, mails and packages to the guest rooms
- Answering questions and providing directions to guests on visiting tourist attractions in the city
- Stored, tagged and returned guest luggage as needed
- Arranged booking, reconfirmation of airline tickets etc.
- Assisted in arranging for restaurant reservations and limousine as required by guests.
- Maintained a clean and welcoming lobby, ensuring a positive first impression for guests.
Concierge Supervisor
Waldorf Astoria Lusail
07.2022 - 01.2023
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Reduced guest complaints with proactive problem-solving and timely communication.
- Collaborated with hotel departments to ensure seamless service delivery for all guests.
- Assisted with luggage handling, valet services and concierge services.
- Provided accurate information regarding local attractions, restaurants and activities.
Concierge Agent
Hilton Doha The Pearl
08.2020 - 07.2022
- Managed package deliveries and mail distribution for both guests and staff members.
- Organized special events for hotel guests, creating unique experiences that encouraged repeat visits.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
Housekeeping Supervisor
Marriott Marquis City Centre
11.2018 - 07.2020
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Housekeeping Room Attendant
Al Bustan Palace, A Ritz-Carlton Hotel
08.2013 - 02.2017
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Increased sustainability efforts by implementing water conservation techniques during routine cleaning tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Higher Seconday Certificate - Science
CITY COLLEGE, CHITTHAGONG
Chitthagong2007
High School Diploma -
F. N. W. High School
Chitthagong2005
Skills
- Administrative Skills
- Data entry proficiency
- Cash Management
- Account Management
- POS Terminal Operation
- Concierge services
- Front Desk Operations
- Revenue Monitoring
- Night Audit Procedures
- Microsoft Office Proficiency
- Reservation Management
Timeline
GUEST SERVICE AGENT / Night Porter
Heartland Hotel and Scenic Suites
01.2023 - Current
Concierge Supervisor
Waldorf Astoria Lusail
07.2022 - 01.2023
Concierge Agent
Hilton Doha The Pearl
08.2020 - 07.2022
Housekeeping Supervisor
Marriott Marquis City Centre
11.2018 - 07.2020
Housekeeping Room Attendant
Al Bustan Palace, A Ritz-Carlton Hotel
08.2013 - 02.2017
Higher Seconday Certificate - Science
CITY COLLEGE, CHITTHAGONG
High School Diploma -
F. N. W. High School
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