Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohit

Napier City,HKB

Summary

Dynamic ICT Support Technician with a proven track record at Instant Tech Solutions, excelling in hardware diagnosis and network troubleshooting. Adept at resolving complex technical issues while delivering exceptional customer service. Known for meticulous attention to detail and effective communication, ensuring seamless system installations and client satisfaction.

Resourceful Mobile Repair Technician known for productivity and efficiency in completing tasks. Specialize in diagnosing issues, repairing mobile devices, and ensuring customer satisfaction through effective communication. With skills in hardware troubleshooting, software updating, and parts replacement, excel at problem-solving and time management to deliver quick resolution of technical problems. Strong interpersonal abilities enable successful interactions with diverse clients to understand needs and provide exceptional service.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

ICT Support Technician

Instant Tech Solutions
Napier, Napier
03.2024 - Current
  • Provided technical support for hardware and software issues for clients.
  • Diagnosed and resolved customer inquiries via phone and email.
  • Assisted in setting up and configuring new computer systems.
  • Maintained accurate records of customer interactions and service requests.
  • Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
  • Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
  • Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
  • Perform repair and replacement parts for moblies, laptops, tablets, iPads etc.

Education

Some College (No Degree) - Computer Operator And Programming Assistant

Industrial Training Institute
Ambala, Ambala

Skills

  • Technical support
  • Network troubleshooting
  • System installation
  • Hardware diagnosis
  • Customer service
  • Team collaboration
  • Communication skills
  • Time management
  • Attention to detail
  • Repair expertise
  • Hardware repair
  • Troubleshooting skills
  • Software updates
  • Technical support background
  • Troubleshooting abilities
  • Virus removal
  • Issue resolution
  • Data recovery
  • Backup management
  • Software installation
  • Operating systems
  • Troubleshooting
  • Account management

Languages

Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Advanced (C1)
C1

Timeline

ICT Support Technician

Instant Tech Solutions
03.2024 - Current

Some College (No Degree) - Computer Operator And Programming Assistant

Industrial Training Institute
Mohit