SWATI
Kelson,Lower Hutt
Summary
Proven adaptability and problem-solving prowess, honed at New Zealand Police, where I enhanced customer satisfaction through expert resolution of complex issues. Demonstrated exceptional data entry accuracy and work prioritization, leading to streamlined operations and improved compliance. Achieved notable efficiency in handling confidential information and processing requests.
Overview
6
6
years of professional experience
Work History
Customer Support Officer
New Zealand Police-PIB
Throndon, Wellington
12.2021 - Current
- Monitored incoming emails and responded accordingly.
- Handled confidential information in accordance with company policies and procedures.
- Processing the request for the transfer of liability.
- Issuing an infringement camera notice.
- Performing road watch indexing.
- Maintained detailed database of compliance data, activities and actions taken.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day admin duties accurately and efficiently.
Checkout Supervisor
Countdown Maidstown
Upper Hutt, Upper Hutt
07.2021 - 12.2021
- Resolved customer complaints in an efficient and courteous manner.
- Maintained cleanliness standards at all checkout counters throughout the store.
- Verified customer age requirement for alcohol or tobacco purchases.
- Provided feedback to management regarding employee performance issues.
- Handled daily banking activities such as deposits, withdrawals, transfers.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
Checkout Operator & Key Holder
Pak n Save Kilbirnie
Kilbirnie, Wellington
05.2019 - 07.2021
- Performed cash count-out at end of each shift and addressed all queries from customers.
- Maintained work area and kept cash drawer organized.
- Inspected returned items for damage before issuing refunds or exchanges.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Processed cash, credit, debit, and check payments accurately and efficiently.
Front of the House
Beehive Café
Thorndon
10.2018 - 02.2019
- Greets guests and prepares their orders, uses Point of Sale system/cash register to record their order, collects payment from guests and makes change
- Communicated with kitchen staff regarding any changes or special requests from customers' orders.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Education
Certificate in Pre-Police Training Course -
New Zealand Institute of Sport
Wellington, NZ06-2021
Diploma - Aviation, Hospitality and Travel Management
Frankfinn Institute
Dehradun, Uttarakhand, India01.2017
Master of Arts -
S.S.D.P.C Girls P.G college
Roorkee, Uttarakhand, India01.2016
Bachelor of Education -
Srishti Institute of Education
Roorkee, Uttarakhand, India01.2014
Bachelor of Arts -
VMK P.G college
Roorkee, Uttarakhand, India01.2012
Skills
- Work prioritization
- Optimistic
- Problem solving
- Adaptability and flexibility
- Data entry accuracy
Languages
- English
- Hindi
Personal Information
- Father's Name: Mr Jogindra Singh
- Date of Birth: 03/03/93
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Visa Status: Permanent Resident Visa
Affiliations
- Dancing
- Arts
- Cooking
Accomplishments
- Authorized Officer Certificate- PIB
- First Aid Course
- Certificate of Participation in Marathon
Languages
English
Full Professional
Hindi
Full Professional
References
References available upon request.
Timeline
Customer Support Officer
New Zealand Police-PIB
12.2021 - Current
Checkout Supervisor
Countdown Maidstown
07.2021 - 12.2021
Checkout Operator & Key Holder
Pak n Save Kilbirnie
05.2019 - 07.2021
Front of the House
Beehive Café
10.2018 - 02.2019
Certificate in Pre-Police Training Course -
New Zealand Institute of Sport
Diploma - Aviation, Hospitality and Travel Management
Frankfinn Institute
Master of Arts -
S.S.D.P.C Girls P.G college
Bachelor of Education -
Srishti Institute of Education
Bachelor of Arts -
VMK P.G college
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