Monique Carstens
Parahaki,Whangarei
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Retail Worker
Smokers Aficionado Tobacconist
Hillcrest, Kwazulu Natal
02.2014 - 06.2023
- Maintained an organized store environment by restocking shelves and organizing displays.
- Operated cash register to process payments from customers accurately and efficiently.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Assisted managers with administrative tasks such as creating reports, updating records and preparing documents for payroll purposes.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Managed cash register operations using POS system and processed sales and returns.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Assisted in ringing up sales at registers and bagging merchandise.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Retail Sales Worker
Xogo Extraordinary Clothing
Edenvale, Johannesburg
03.2010 - 12.2013
- Greeted customers in a friendly and professional manner.
- Assisted customers with product selection, inquiries, and purchase decisions.
- Operated cash register to process customer purchases.
- Provided excellent customer service by responding to all customer inquiries promptly.
- Reconciled daily sales receipts with cash drawer totals at end of shift.
- Organized promotional displays to maximize sales opportunities.
- Developed relationships with regular customers for repeat business.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Recommended merchandise to customers based on needs and preferences.
Education
Elsburg High School
Germiston, South Africa12-2009
Skills
- Order Processing
- Shipment Receiving
- Store Cleaning
- Cash Handling Accuracy
- Sales Promotion
- Stock Replenishment
- Display Maintenance
- Cash Register Operation
- Customer Assistance
References
References available upon request.
Timeline
Retail Worker
Smokers Aficionado Tobacconist
02.2014 - 06.2023
Retail Sales Worker
Xogo Extraordinary Clothing
03.2010 - 12.2013
Elsburg High School
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