Mounika Teppala
Auckland,AUK
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organisational goals.
Overview
5
5
years of professional experience
Work History
Checkout Operator
Mitre 10 MEGA
07.2021 - Current
- Communication skills
- Face to Face interaction
- Team management and Engagement
- Flexibility between customer service and other departments in the store
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Resident Advisor
University of Auckland Accommodation
01.2024 - 08.2024
- Leadership skills, team Management and Engagement skills
- Cultural Competence
- Event Planning
- Mentorship – Guiding first year
- Crisis Management
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
Fruit Packer
Strawberry
12.2020 - 01.2021
- Team building & Communication Skills
- Time Management
- Quality packing and measuring products for maintain a high standard
- Multi-tasking
Activities Supervisor
The Amazing Dinosaur Discovery
12.2019 - 01.2020
- Company Overview: Flaming Phoenix Events
- Welcoming customers with a friendly smile
- Customer Service & Communication & Problem-Solving skills
- Maintaining a clean and quality area for customers to use
- Money Management
- Selling various types of toys/products for customers
- Flaming Phoenix Events
Education
Bachelor of Health Science - Population Health
University of Auckland
Auckland, AUK10.2024
High School - NCEA Level 1 & 2, NCEA Level 3
Sacred Heart Girls' College
Hamilton, WKO12.2021
Skills
- Customer Service / Communication
- Team Contribution / Management
- Leadership
- Dealing with Customer Complaints
- Data Entry
- Problem-solving abilities
- Critical Thinking
Hobbies and Interests
- Photography
- Painting / Drawing
- Baking / Cooking
- Outdoor activities
- Nature walks, spending time with family and friends
Volunteer Experience
- Learning Committee (Finding various options for efficient learning)
- PR and IT team (supporting students with technology issues)
- Wonder Girl Up (supporting women's education)
- Desi Club (Leader of an Indian Club)
- Participated in St Vincent de Paul - Vinnies Lunch
- Photographer for school and personal events
References
- Gina Park, Resident Co-ordinator, Auckland University Accommodation, 0273497199, gina.park@auckland.ac.nz
- Chandrakala Jami, Planning Engineer, PFS Engineering, 0211796750, chandrakalateppala@yahoo.com
- Shanthi Viroti, Teacher, Foundation City Montessori, 0212567373
Timeline
Resident Advisor
University of Auckland Accommodation
01.2024 - 08.2024
Checkout Operator
Mitre 10 MEGA
07.2021 - Current
Fruit Packer
Strawberry
12.2020 - 01.2021
Activities Supervisor
The Amazing Dinosaur Discovery
12.2019 - 01.2020
Bachelor of Health Science - Population Health
University of Auckland
High School - NCEA Level 1 & 2, NCEA Level 3
Sacred Heart Girls' College
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