Munashe Saruwaka
Australia
Summary
Confident young professional with a strong interest in technology and business, I am eager to apply my academic training and collaborative skills to support the success of a forward-thinking organization's. I am committed to continuous learning and improvement. My ability to blend technical knowledge with business insights positions me uniquely to contribute to innovative and high-performing teams. I am keen to further develop these skills in a professional environment that encourages growth and excellence.
Overview
5
5
years of professional experience
Work History
Aelia Duty Free Team Member
Lagardere Travel Retail
08.2023 - Current
- Managed high-volume sales transactions in fast-paced airport environment, ensuring efficient service to diverse international customer base.
- Developed and implemented marketing strategies that increased product visibility and customer engagement, contributing to store's revenue goals.
- Provided expert advice on products, including luxury items, leveraging deep product knowledge to enhance customer satisfaction and build loyalty.
- Navigated complex queries regarding customs regulations and product specifics, delivering accurate information to assist customer purchasing decisions.
- Collaborated with team members to optimize the sales floor layout and product placements, resulting in improved customer flow and increased sales.
- Handled customer complaints and issues with professionalism and patience, resolving situations to the customer's satisfaction and maintaining the brand's reputation.
Retail Assistant
Footlocker.com Inc.
11.2019 - 07.2022
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Distribution Associate
Foodstuffs Hornby Distribution Centre
11.2020 - 02.2021
- Prepared boxes, pallets and crates for outgoing shipments.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Prioritized and rearranged tasks to meet changing demands.
- Utilized heavy machinery and equipment such as palletiser, high stand up and sit down forklifts, high pickers, pallet runners and pallet jacks.
- Picked orders, scanned products and packed boxes.
Election Officer
Electoral Commission New Zealand
10.2020 - 11.2020
- Distributed ballots to voters and answered questions concerning voting procedures.
- Closed voting booths by sealing ballot boxes and turning in votes.
- Counted over a large number of ballots to prepare official reports of election results.
- Coordinated with 6-member team to verify proper placement and quantities of ballots and equipment.
Education
Bachelor of Business - Marketing/Strategic Communications
University of Canterbury
Christchurch, NZ04.2025
Skills
- Merchandise Receiving and Handling
- Excellent Written and Verbal Communication
- Customer Service Excellence
- Digital proficiency
- POS Transactions
- Team Leadership and Collaboration
- Customer Service
- Adaptability
- Product Knowledge
references
Ting Ting
Store Manager
Rashitha G
Senior Assistant Store Manager
Timeline
Aelia Duty Free Team Member
Lagardere Travel Retail
08.2023 - Current
Distribution Associate
Foodstuffs Hornby Distribution Centre
11.2020 - 02.2021
Election Officer
Electoral Commission New Zealand
10.2020 - 11.2020
Retail Assistant
Footlocker.com Inc.
11.2019 - 07.2022
Bachelor of Business - Marketing/Strategic Communications
University of Canterbury
Similar Profiles
Ivan Cheong Jia BauIvan Cheong Jia Bau
Sales Associate at Lagardere Travel RetailSales Associate at Lagardere Travel Retail
Jerin SunnyJerin Sunny
FOOD SAFETY AND HYGIENE OFFICER (AUDITOR) at Lagardere Travel RetailFOOD SAFETY AND HYGIENE OFFICER (AUDITOR) at Lagardere Travel Retail
Arti YadavArti Yadav
Beauty Advisor at Lagardere Travel RetailBeauty Advisor at Lagardere Travel Retail