Nallufar Rifka Mohamat
Auckland
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact workplace success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Checkout Supervisor
Countdown Supermarket
08.2023 - Current
- Checked workers and recorded performance for presentation to shift leaders.
- Monitored areas for security issues and safety hazards.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Designed weekly sales promotions to attract new and repeat customers and increase sales.
Checkout Supervisor
Countdown Supermarket
11.2015 - 08.2023
- Supervised multi-cultural teams of 10 members, enforcing compliance with operational policies and procedures.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Supported production line, reporting need for additional staff and resources.
- Checked workers and recorded performance for presentation to shift leaders.
- Managed theft prevention with focus on minimizing product losses to under.
Supervisor
ASB Showgrounds
02.2014 - 02.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Diploma in Management - Business Administration And Management
ICL BUSINESS SCHOOL
Auckland, NZ11.2013
High School Diploma -
ROYAL COLLEGE HORANA
Sri Lanka 08.2010
Skills
- Team Leadership
- Customer Complaint Resolution
- Cash Handling and Security
- Shift Scheduling
- Customer Needs Assessments
- Problem Anticipation and Resolution
- Customer Service
Languages
Hindi
Professional Working
Tamil
Limited Working
Sinhala/ Sri lankan
Full Professional
Timeline
Checkout Supervisor
Countdown Supermarket
08.2023 - Current
Checkout Supervisor
Countdown Supermarket
11.2015 - 08.2023
Supervisor
ASB Showgrounds
02.2014 - 02.2015
Diploma in Management - Business Administration And Management
ICL BUSINESS SCHOOL
High School Diploma -
ROYAL COLLEGE HORANA
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