Summary
Overview
Work History
Education
Skills
Awards
References
Languages
Timeline
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Naman Singh Karki

Auckland,AUK

Summary

A highly motivated graduate with 4 years of industry experience with a dedicated focus on cultivating enduring customer relationships to achieve sales objectives consistently. Renowned for my positive, can-do attitude and excellent communication and people management skills. Proven ability to thrive in high-pressure and demanding work environments. As an ambitious and career-focused professional, I am eager to embark on the next chapter of my career, contributing to organisational success while achieving personal and professional goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Caltex
04.2023 - Current


  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Re-stocked items from the pantry.
  • Managing POS and cash management.
  • Maintained a clean and hygienic store environment.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Freight Sorter

Aramex
12.2023 - 01.2024
  • Executed meticulous sorting procedures for incoming and outgoing freight shipments
  • Collaborated with cross-functional teams to address and rectify discrepancies promptly
  • Optimised sorting processes to enhance productivity and reduce turnaround times
  • Collaborated with team members to identify and implement operational improvements
  • Worked collaboratively with colleagues to maintain a positive and efficient working environment
  • Actively participated in process improvement initiatives.

Business Analyst Intern

EFCO Ltd.
03.2023 - 05.2023
  • Conducted research and compiled data about new business avenues and industry trends
  • Enhanced written and verbal skills
  • Created technical reports and positive collaboration with stakeholders
  • Adapted quickly and learned new concepts with an open mind
  • Applied problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
  • Worked in Agile project management methodology
  • Utilized experience in data analysis tools such as Excel and Tableau.

Shift Supervisor

Tata Starbucks Pvt Ltd
02.2021 - 11.2022
  • Actively prioritized customer satisfaction by addressing issues promptly and professionally in all aspects of restaurant operations
  • Analyzed daily Key Performance Indicators to optimize business processes
  • Utilized business applications such as SAP and Power BI to analyze business requirements and enhance operations
  • Implemented the company's training strategy
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.

Shift Manager

Taco Bell (Burman Hospitality Pvt Ltd)
07.2019 - 06.2020
  • Managed shifts and supervised all aspects of restaurant operations.
  • Trained and deployed staff.
  • Ensured a safe work environment.
  • Actively promoted restaurant sales.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Maintained high service standards.

Education

Master of Applied Business (Level 9) - Business Analytics

Unitec Institute in Technology
Auckland
12.2023

Bachelor of Science in Hospitality and Hotel administration -

Institute of Hotel Management
India
04.2019

Skills

  • Organisational skills - Time Management, Attention to detail, KPI Management, Inventory Management, Customer Relationship Management, Leadership, Communication, Problem-solving, Interpersonal skills, Work Ethic
  • Technical Skills - SAP, Microsoft Excel, SQL, Power BI, Orange, Tableau, Microsoft Office

Awards

  • Received Excellent from the Training Manager and 100% Attendance during Industrial Training at Hyatt Regency, Delhi, India.
  • Achieved 1st Position in Group dance in UMANG- 2017, IHM JAIPUR.

References

Available on request.

Languages

  • English
  • Hindi

Timeline

Freight Sorter

Aramex
12.2023 - 01.2024

Customer Service Representative

Caltex
04.2023 - Current

Business Analyst Intern

EFCO Ltd.
03.2023 - 05.2023

Shift Supervisor

Tata Starbucks Pvt Ltd
02.2021 - 11.2022

Shift Manager

Taco Bell (Burman Hospitality Pvt Ltd)
07.2019 - 06.2020

Master of Applied Business (Level 9) - Business Analytics

Unitec Institute in Technology

Bachelor of Science in Hospitality and Hotel administration -

Institute of Hotel Management

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Naman Singh Karki