NATALIE TULELE
Auckland,Glen Eden
Summary
I am an honest, empathetic, and patient individual with extensive experience in both community and residential care. I have supported men and women of varying abilities and ages, fostering environments that promote independence, wellbeing, and personal growth. Reliable and well organized, I thrive both in a team and independently, always aiming to empower Tangata Whaiora through meaningful programs and positive connections. My passion for helping others is matched by strong professional skills and a commitment to making a genuine difference.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Community Support Worker
Te Kotuku Ki Te Rangi
02.2019 - Current
- Delivering personalised support across Residential Services, Respite, and Awhi Ora (Community), adapting to the needs of Tangata Whaiora in both home and community settings.
- Empower Tangata Whaiora through individualised care plans, promoting independence, skill development, and community engagement.
- Collaborate with clinical teams, whānau, and external agencies to ensure holistic, culturally responsive support.
- Monitor medication, coordinate healthcare appointments, and advocate for clients in collaboration with health professionals and social workers.
- Provide crisis intervention, de-escalating challenging behaviours and maintaining safe, supportive environments.
- Facilitate therapeutic, recreational, and cultural programmes including Hākinakina and Mauri Tau, fostering connection to whakapapa and identity.
- Deliver respite care services, ensuring stability, personal care, and routine support while offering whānau a break.
- Maintain accurate SNAP notes, progress reports, and documentation in line with organisational and health & safety policies.
Duty Manager
Lynn-Avon United AFC
04.2021 - 09.2024
- Manage day-to-day operations of the bar, ensuring efficient service and compliance with alcohol regulations.
- Hold License Controller Qualification (LCQ) to oversee the sale and supply of alcohol.
- Replenish stock and ensure all items are available and properly stored.
- Serve customers professionally while maintaining a safe and friendly atmosphere.
- Balance takings at the end of each shift, ensuring accurate accounting and financial records.
- Supervise staff during shifts, providing guidance and support when needed.
COMMUNITY SUPPORT WORKER
Hohepa Auckland
05.2015 - 07.2018
- Provide individualized support to the client
- Organize program's in consultation with the day services
- Support client's in maintaining their personal hygiene
- Administer medication as per the procedures
- Ensure that Client's physical, emotional and spiritual needs are met in conjunction with other day service and residential co-workers
- Providing information and support to the families
- Monitor, evaluate, and record client progress with respect to treatment goals
- Supervise or direct other workers who provide services to clients or patients.
SUPERVISOR
THE COFFEE SHOP - HIGH STREET AUCKLAND
05.2013 - 08.2013
- Providing excellent Customer Services
- Organize staff rosters, cash handling, opening and closing of store, staff training, overseeing general running of the store, enforce safety and sanitation regulations
- Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards, confer with management or subordinates to resolve worker problems, complaints, or grievances.
BARTENDER
GLENORA RUGBY LEAGUE CLUB
03.2010 - 11.2012
- Customer service, cash till and eftpos experience
- Stock and replenishment and rotation.
- Check identification of customers to verify age requirements for purchase of alcohol
- Basic food preparation
- Open and closing of the bar, health and safety, clean glasses, utensils, and bar equipment, balance cash receipts, attempt to limit problems and liability related to customers' excessive drinking.
FOOD AND BEVERAGE ASSISTANT
HOTEL GRAND CHANCELLOR
04.2009 - 09.2010
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Greet and seat guests, present menus and wine lists
- Compile and balance cash receipts
- Supervise and participate in kitchen and dining area cleaning activities
- Check with customers to ensure they are enjoying their meals
- Collect payments from customers, serve food or beverages to patrons.
BARTENDING
TWENTY FOUR SEVEN BAR AND CASINO
01.2008 - 01.2009
- Mix ingredients to prepare cocktails and other drinks, plan, organize, and control the operations of a cocktail lounge or bar, serve snacks or food items to customers, attempt to limit problems and liability related to customers' excessive drinking, balance cash receipts, clean glasses, utensils, and bar equipment.
RETAIL SALES/COUNTER MANAGER
FARMERS
01.2000 - 01.2008
- Resolve customer complaints regarding sales and service, determine price schedules and discount rates, confer with potential customers regarding equipment needs, review operational records and reports to project sales, monitor customer preferences, prepare budgets and approve budget expenditures, provide customer service by greeting and assisting customers.
Skills
- Knowledge of health and safety procedures
- Deals sensitively with people of different backgrounds and cultures
- Listens to others and anticipates others concerns and feelings
- Works with others to co-operatively accomplish objectives
- Problem solving, Uses logical, systematic reasoning to understand, analyse and resolve problems
- Proven Leader
- Planning and Organising
- Remains emotionally positive and calm under pressure, able to deal with setbacks in an objective manner
Certification
- Level 4 Certificate Mental Health & Addictions
- Level 3 Certificate Health, Disability & Aged Support (core competences)
- Comprehensive Workplace First Aid Certificate Valid until 21.05.2026
- Full Drivers Licence
- Food Handling/Hygiene 167 Certificate
- Liquor Licence Controller Certificate Unit 4646
Timeline
Duty Manager
Lynn-Avon United AFC
04.2021 - 09.2024
Community Support Worker
Te Kotuku Ki Te Rangi
02.2019 - Current
COMMUNITY SUPPORT WORKER
Hohepa Auckland
05.2015 - 07.2018
SUPERVISOR
THE COFFEE SHOP - HIGH STREET AUCKLAND
05.2013 - 08.2013
BARTENDER
GLENORA RUGBY LEAGUE CLUB
03.2010 - 11.2012
FOOD AND BEVERAGE ASSISTANT
HOTEL GRAND CHANCELLOR
04.2009 - 09.2010
BARTENDING
TWENTY FOUR SEVEN BAR AND CASINO
01.2008 - 01.2009
RETAIL SALES/COUNTER MANAGER
FARMERS
01.2000 - 01.2008
References
- Cam Gray, Chairman Lynn-Avon AFC 021-774-114
- Sarah Fawcett,Te Kotuku Ki Te Rangi, AUCKLAND, Registered Social Worker/Team Leader 022-038-8537
- Kathy Beazley, Moko Services, AUCKLAND, Registered Social Worker 022-028-8689
- Karen Hammond, HOHEPA AUCKLAND, Management, 09 8292178, 022-068-3864
- Simone Ruckett, HOHEPA AUCKLAND, Community Participation Service Manager, 09 8292178, 021-119-5554
Hobbies and Interests
- Waka Ama – team sport promoting fitness, focus, and collaboration
- Japanese Taiko Drumming – cultural and musical engagement
- Socializing & Festivals – community connection and participation
- Cooking & Road Trips – creativity and exploration
- Spending time with whānau and friends – valuing relationships and support networks
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