Nathaniel Haupt
Cromwell
Summary
Dynamic and results-driven professional with a proven track record at Amigos, excelling in customer service and complex problem-solving. Recognized for enhancing client relationships and streamlining operations, I bring strong multitasking abilities and a commitment to maintaining high standards of cleanliness and hygiene. A dedicated team player with an engaging personality.
Overview
2025
2025
years of professional experience
Work History
Executive Supervisor/Duty Manager
Amigos
03.2024 - 02.2025
- Enhanced internal communications by developing clear guidelines for information sharing, fostering a culture of transparency and trust.
- Established strong relationships with clients through exceptional communication and problem-solving skills, leading to increased customer retention.
- Managed multiple projects simultaneously, ensuring timely completion within budget constraints and exceeding client expectations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Accomplished multiple tasks within established timeframes.
Duty Manager/Operator
Miller's Flat Tavern
01.2023 - 02.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Duty Manager
Amigos
12.2021 - 01.2023
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Door-to-Door Sales Representative
IHC
01.2021 - 10.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
Bartender/Server
Penny Black
Education
High School Diploma -
Australind Senior Highschool
Australind, Australia12-2012
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Complex Problem-solving
- Responsible alcohol service
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Classic cocktails
- Ordering bar supplies
- Ordering procedures
Timeline
Executive Supervisor/Duty Manager
Amigos
03.2024 - 02.2025
Duty Manager/Operator
Miller's Flat Tavern
01.2023 - 02.2024
Duty Manager
Amigos
12.2021 - 01.2023
Door-to-Door Sales Representative
IHC
01.2021 - 10.2021
Bartender/Server
Penny Black
High School Diploma -
Australind Senior Highschool
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