Motivated individual with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Duty Manager
Won Pocha
07.2023 - Current
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
FOH Team Member
Jimmys Smokehouse
06.2022 - 06.2023
Established welcoming atmosphere by greeting each guest warmly.
Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
Reset tables between guests by restocking low items and wiping down surfaces.
Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
Checkout Operator
Countdown
08.2020 - 06.2022
Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
Worked flexible schedule and extra shifts to meet business needs.
Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
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Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.