Neha Jat
Wellington
Summary
Hi, my name is Neha and I'm 19 years old. I'm currently doing my Bachelors in Design with Honours in Fashion Design at Massey University, Wellington. I have nearly 4 years of experience in customer service and I'm currently employed at Woolworths Newtown. My areas of expertise within customer service is providing active leadership, organizing everything for the team and paying attention to every information and error that occurs. I have learned many skills through my previous jobs but I want to change to something different as I feel like I've stopped learning/growing at my current job. I'm also very passionate about learning and growing in different fields as I'm able to gain more knowledge and expertise within other fields. This way I'm able to bring alot to the table. I also do marketing and social media on the side so I'm always open to trying out other things.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Checkout Operator
Countdown Springlands
08.2021 - 03.2023
- I firstly started as a long-life assistant on and than got offered checkout operator position by my manager
Waitress, Kitchenhand, and Front Counter
Watery Mouth Cafe
10.2023 - 12.2023
- I started of at the front counter, while also being a kitchen hand and a waitress
- These roles really taught me how different it is to work in hospitality compared to retail
Checkout Supervisor
Countdown Springlands
04.2023 - 02.2024
- I started working as a checkout supervisor in April and got my Liquor and Tobacco license, along with my First Aid certificate
- This role required a lot of responsibilities and awareness, especially around alcohol and tobacco
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Taking care of the roster, collaborating closely with store manager and ensuring checkout operators are up to date with all new information
Checkout Supervisor and Sco Assistant
Newtown Countdown
04.2024 - Current
- Handling the sales of Liquor and Tobacco
- Solving customer inquiries and dealing with different conflicts every day
- Being a team leader/player and making sure all team is up to date with new updates related to the store
- Being able to work in a very busy and fast-paced environment
Education
NCEA Level 3 -
Marlborough Girls College
12.2023
Bachelor of Design - Fashion Design
Massey University
11.2026
Skills
- Customer Service
- Effective Time Management
- Ability to Work Under Pressure
- Leadership
- Fast Learner
- Positive Attitude
- Attention to Detail
- Punctual and Reliable
Certification
- LCQ Certificate, 12/04/23
- First Aid Certificate, 04/12/23, 04/12/25
- Retail Savvy Award, 03/01/23
- Creative Hair and Makeup, 09/01/23
- Team Member of the Month, 10/01/23
Extracurricular Activities
Stars Programme, Graeme Dingle Foundation Marlborough, Involved in the Stars programme in 2022 which is a mentoring programme run by the Graeme Dingle Foundation Marlborough. I applied for it and got selected as one of the senior peer mentors. This programme involved a regular commitment from me to plan, run, and evaluate mentoring sessions for a class of Year 9 students at Marlborough Girls College. I helped organise lessons on key life skills like goal setting, time management, good communication skills and building positive relationships. I also received a Special Award for Leadership and Service STARS Award at the end of the year.
References
References available upon request
Timeline
Checkout Supervisor and Sco Assistant
Newtown Countdown
04.2024 - Current
Waitress, Kitchenhand, and Front Counter
Watery Mouth Cafe
10.2023 - 12.2023
Checkout Supervisor
Countdown Springlands
04.2023 - 02.2024
Checkout Operator
Countdown Springlands
08.2021 - 03.2023
Bachelor of Design - Fashion Design
Massey University
NCEA Level 3 -
Marlborough Girls College
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