NEHA PATHANIA
Takapuna,New Zealand
Summary
In search of an appropriate role where I can optimize my learning and productivity to ensure a prosperous career. I have developed and broadened my skill set having worked as a senior flight executive, assistant manager and customer service operations for multiple aviation-related companies. In order to advance in all of my previous roles, my desire to learn and grow has driven me to pursue job shadowing, mentoring or external training. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Service Desk Team Member
The Warehouse Group
, New Zealand
06.2024 - Current
- Handling customer enquiries with strong resolution focus
- Having rapport with the customers by active listening
- Organizing and keep up to date with the processes, procedures, and products to ensure accurate information is provided
- Maintaining and running efficient case management and follow up within agreed time frames and adapting from phone to email when required
SR. Executive Flight Operations
IFOS Aviation Group
, India
11.2022 - 04.2023
- Prepairing overflight and landing permission in India for Qatar Executive Flights (Charter flights) and other Non-Schedule operators of IFOS
- Coordination with Airport Authorities for Technical and Air ambulance flight landing in India
- Permit coordination with Civil Aviation Authority for entry of private charter and VIP charter flights and business jets of IFOS clients for their arrival in India
- Arranging the Ground handling services in pan India international airports and communicating with ATC, custom immigrations and ramp support on flight arrival and departure for foreign operators
- In charge for crew accommodation during their layover flights in India
Assistant Manager
Heritage Aviation Pvt. Ltd.
, India
03.2022 - 08.2022
- Travel desk Support- flight booking, hotel accommodation and visa assistance for company crew and staff
- Arrange managing directors meetings
- Managed heritage flight operations, including booking, inventory and cancellation due to weather or other technical issues on BWFS Software (FDM)
- Customer support through call and emails
Assessment coordinator
RTC Knowledge Services India Pvt. Ltd.
, India
11.2021 - 01.2022
- Working on the PEGA Software from UK Study Group; supervising the admission of students to different ISCs (International Study Centers) by assessing the documentation of applicants from Asia
- Collaborating with international (Asian) delegates to coordinate university admissions for students within the UK study group
Senior Flight Executive (Flight Support Centre)
SpiceJet Limited
, India
07.2021 - 11.2021
- Verify the current location and status of every flight within the system in order to assure smooth operations and flight performance on schedule
- Decide on the routing for the same or the following day
- Accountable for flight cancellations recorded in the system
- Coordinating with the Met (Meteorological) department for weather updates at pan India airports
- Weather warning
- Examine the suitability of the aircraft and its state of maintenance while considering the operational and commercial limitations
- Planning for all aircrafts on their scheduled routes one day prior
- Creating report of all operational tasks and forward it to higher management on daily basis
AOCC Coordinator
CELEBI Airport Services India Pvt. Ltd.
, India
03.2018 - 02.2021
- My job description as an Aocc coordinator includes managing the Airport Operations Control Center (AOCC), assigning bays, baggage belts and check-in counters, also giving out flight schedule information to airport authority
- Managing the 131.150(allocated to Celebi) VHF frequency and communicating with the captain in case emergency medical, engineering, or other requirements arise
- Doing tasks such as submitting flight plans to ATC and obtaining FIC and ADC for Cargo non-schedule flights
- Sending MVT messages through SITA
- ATC updates the targeted start-up timings for specific flights and notifies ground staff via CDM (Collaborative Decision Making)
- Communicate with the Ground Staff to ensure that they are properly informed about weather warnings, sending winter and summer schedule of all airlines handled by Celebi to DIAL (Delhi International Airport Limited)
- Circulating NOTAM to airlines issued by ATC responsible for emergency requirements, aircraft maintenance information, and other related topics
Operations Executive
Hercules Aviation Pvt. Ltd
, India
04.2015 - 10.2017
- Oversaw Silk way west airlines cargo and flight operations at Delhi International airport including FIC/ADC filing, MVT messages, cargo loading and offloading
- Coordination with the shippers regarding the air freight and their SLI
- Handled post flight work after flight departure such as FFM, SCM, UCM In/Out
- Messages, manifest and FWB/FHL sending through airlines software Cargo spot
- Managed approximately 60-70 cargo flight at Delhi and Mumbai international airport
- Shipment booking for Silk way west airlines
- Planning for all aircrafts on their scheduled routes one day prior
- Handled work related import cargo flights in India such as D/O, de-stuffing and shipment segregation from foreign operators of Hercules Aviation
- Pallet and ULD stock handling for non-schedule charter flights from Kabul and Dubai (Kam air airlines)
- Assured Cargo clearance at the Cargo terminal working with Ground handling Team
- Obtaining Landing permissions for Hercules cargo charter across all Indian airport stations from Director General of Civil Aviation (India)
Operations Executive
Letz Go Holidays
, India
09.2013 - 01.2015
- Assisted corporate companies such as One 97 Communication(Paytm), Serco and Godrej with their M.I.C.E related arrangements and corporate travel inquiries
- Designed travel schedules in accordance with client specifications
- Oversee the travel packages for school groups and FIT Travel packages
- Customer service support via email and phone calls
Team Member
RDM India Pvt. Ltd.
, India
07.2011 - 02.2012
- Performed work related to revenue accounting for Lufthansa Airlines using software (SIRAX)
- Issuance of billing in accordance with a multilateral prorate agreement for outgoing and incoming invoices from other airlines
- Compiling interline billing information with other airlines
- Verifying the airline ticket prices using CRS Amadeus back up data in accordance with airlines revenue accounting regulations
Customer Service Representative
Intelenet Global Services
, India
01.2011 - 07.2011
- Managed tasks pertaining to business to business transactions
- Working on queries of travel agents to assist them in selecting their travel packages for their clients that are appropriate
- Customizing travel packages as per clients requirement
Education
BACHELOR OF ARTS - PROGRAM
DELHI UNIVERSITY
India06.2012
DIPLOMA - TRAVEL TOURISM AND AIR TICKETING
YMCA
India04.2010
Skills
- Cognitive flexibility
- Teamwork
- Communication
- Problem solving
- Real time coordinator
- Teamwork and collaboration
- Complaint resolution
- Verbal and written communication
Profile Attributes
- Real time work coordination.
- Problem Solving & Decision making when dealing with Operational Issues.
- Worked on software like – Bird (BWFS) Flight Data Management, Cargo spot(for air logistics), Navision, Sirax, Outlook, Amadeus.
- Familiar with Air freight, flight operations, customer service scheduling travel desk management.
- High levels of adaptability and the drive to succeed.
Activities
- Participated in Common Wealth Games (India) as volunteer in 2010.
- Actively participated in theatre and other group cultural events in School.
- Pursuing Indian Classical Dance Course Term 1 (Kathak - Present)
Timeline
Service Desk Team Member
The Warehouse Group
06.2024 - Current
SR. Executive Flight Operations
IFOS Aviation Group
11.2022 - 04.2023
Assistant Manager
Heritage Aviation Pvt. Ltd.
03.2022 - 08.2022
Assessment coordinator
RTC Knowledge Services India Pvt. Ltd.
11.2021 - 01.2022
Senior Flight Executive (Flight Support Centre)
SpiceJet Limited
07.2021 - 11.2021
AOCC Coordinator
CELEBI Airport Services India Pvt. Ltd.
03.2018 - 02.2021
Operations Executive
Hercules Aviation Pvt. Ltd
04.2015 - 10.2017
Operations Executive
Letz Go Holidays
09.2013 - 01.2015
Team Member
RDM India Pvt. Ltd.
07.2011 - 02.2012
Customer Service Representative
Intelenet Global Services
01.2011 - 07.2011
BACHELOR OF ARTS - PROGRAM
DELHI UNIVERSITY
DIPLOMA - TRAVEL TOURISM AND AIR TICKETING
YMCA
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