Manreet Kaur

• Delivering exceptional customer service, resolving inquiries and complaints in line with company policies
• Managing product repairs and services, ensuring compliance with correct processes and standards
• Assisting in training and guiding new team members, fostering an efficient work environment
• Monitoring and following health and safety protocols, contributing to a safe workplace for customers and staff
• Adapting quickly to changing store needs, handling multiple responsibilities with efficiency and professionalism

Team Member of the Month, October 2024

• Company Overview: An online venture specializing in Indian traditional wear
• Launched and managed a successful online business specializing in Indian traditional wear
• Managed all aspects, including customer service, overseeing a team of 20 artisans, and social engagement using platforms like Instagram and WhatsApp.
• Instagram Account: the_rutba_closet_

• Mentored newer team members in managing customer interactions.
• Assessed team performance, offering regular feedback.
• Resolved customer complaints in a timely manner.
• Generated reports on customer feedback and identified areas for improvement.
• Organized promotional events to attract new customers

• Led a research project on 'Accessibility to Financial Services Among Agricultural Labor Households in the Sub-Mountainous Zone of Punjab, India.'
• Utilized various statistical tools to interpret the primary data collected through personal interview methods
• Recommended policy improvements, based on research findings, to increase accessibility in the targeted group.