Ngaru Hepi
Christchurch,Canterbury
Summary
Dedicated and dependable professional with the qualities necessary to excel in this job opportunity. Exceptional communication skills to interact with others in a polite and composed manner, fostering a friendly and collaborative environment. Demonstrating leadership by supporting colleagues and offering assistance whenever and wherever required. Strong work ethic and genuine desire to contribute, confident in ability to make a valuable impact in this role.
Overview
4
4
years of professional experience
Work History
Duty Manager
Briscoes
01.2022 - Current
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support to maximize performance.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Defined clear targets and objectives and communicated to other team members.
- Performed opening and closing duties, ensuring the store was prepared for seamless service transitions.
Server at Electric Avenue Festival
Little John&co
02.2025 - 02.2025
- Delivered exceptional customer experience by accurately taking beverage orders.
- Maintained clean and organized work environment to adhere to health and safety regulations.
- Processed payments for quick and accurate transactions.
- Improved guest retention with attentive and personalized service.
- Communicated effectively with team to ensure smooth operations.
- Monitored inventory levels to anticipate supply needs.
FOH, Waitressing Staff
Venues Otautahi
01.2022 - 02.2022
- Worked at multiple events as FOH staff for events at Addington Races Cup Week, Orangetheory Stadium Corporate Suits, Town Hall.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs and without sacrificing attention to detail.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Article Writer
Te Pā O Rākaihautū
01.2021 - 04.2023
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Generated ideas for new content series or formats based on audience interests and market trends.
- Enhanced online visibility for clients by crafting SEO-optimized content, integrating keywords seamlessly into engaging articles.
FOH, Waitressing Staff
Town Hall Event
01.2022
- Company Overview: Venues Otautahi
- Serving food and beverages
- Waitressing
- Setting and packing down room
- Cleaning
- Washing Dishes
- Working with co-workers
- Venues Otautahi
FOH
Cup Week Addington Events Centre
01.2022
- Clearing tables
- Serving food and beverages
- Customer Service
- Working with co-workers
- Cleaning
- Setting and packing down room
Education
Conjoint Degree in Product Design And Commerce -
University of Canterbury
Christchurch, NZ04-2027
Te Pā-o-Rākaihautū
Christchurch, NZ03.2025
St Albans Primary School
Christchurch, NZ01.2016
Skills
- Fast Learner
- Creative
- Time management
- Problem solving
- Communication skills
- Administrative support
- Customer interaction
- Staff support
- Organised
- On time
Personal Information
- Age: 19
- Date of Birth: 07/12/05
- Gender: Female
- Nationality: Māori
- Health Status: Active and Healthy
Accomplishments
- Achieved Platinum ranked netball umpiring qualification through effectively showing up to my trainings every week, demonstrating commitment and improvement.
- Granted the Te Pokai Ao Scholarship in 2019. This scholarship was specifically for 20 future leaders of Kāi Tahu descent and who were believed to be future leaders within STEAM careers. Was given the opportunity to travel to San Francisco.
Languages
Māori
Professional Working
English
Native or Bilingual
Timeline
Server at Electric Avenue Festival
Little John&co
02.2025 - 02.2025
Duty Manager
Briscoes
01.2022 - Current
FOH, Waitressing Staff
Venues Otautahi
01.2022 - 02.2022
FOH, Waitressing Staff
Town Hall Event
01.2022
FOH
Cup Week Addington Events Centre
01.2022
Article Writer
Te Pā O Rākaihautū
01.2021 - 04.2023
Conjoint Degree in Product Design And Commerce -
University of Canterbury
Te Pā-o-Rākaihautū
St Albans Primary School
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