Ngatupunainangaro Matakino
Auckland,2/7 Caspar Road Papatoetoe
Summary
Proven in enhancing guest satisfaction at The Sebel Hotel Manukau, I excel in hospitality standards and customer service. Skilled in maintaining cleanliness and safety, I adeptly manage guest relations and resolve concerns, boosting engagement. My ability to efficiently order cleaning supplies and create welcoming environments underlines my commitment to excellence in hospitality roles.
Overview
4
4
years of professional experience
Work History
Housekeeping Room Attendant
The Sebel Hotel
03.2025 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Housekeeping Room Attendant
Movenpick Hotel
07.2021 - 02.2025
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms promptly.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Stockroom Assistant
The Warehouse
07.2024 - 09.2024
- Kept workspace tidy and orderly, enhancing customer experience.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Managed customer interactions by providing solutions and referring critical matters to leadership.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Education
Level 2
New Zealand School Tourism
Tawa, NZ09-2024
Certificate For Cultural Achievement
Tawa Collage
Tawa, NZ08-2024
Retail Service Award
Thewarehouse Porirua
Tawa, NZ07-2024
NCEA Level 1,2
Tawa College
Tawa, NZ02-2022
Skills
- Customer service
- Guest relations
- Customer service-focused
- Ordering cleaning supplies
- Health and safety
- Hospitality standards knowledge
- Attention to detail
- Cleaning and sanitizing
- Loading and unloading
- Cleaning and organization
- Stock rotation
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Referee
Maara teariki
Fiji airway supervisor
Email: maarateariki.cute@gmail.com
Mobile: 021 023 16749
Atelaite Macu
Rydges Hotel
Email: Atelaitemach94@gmail.com
Mobile:0223852488
Timeline
Housekeeping Room Attendant
The Sebel Hotel
03.2025 - Current
Stockroom Assistant
The Warehouse
07.2024 - 09.2024
Housekeeping Room Attendant
Movenpick Hotel
07.2021 - 02.2025
Level 2
New Zealand School Tourism
Certificate For Cultural Achievement
Tawa Collage
Retail Service Award
Thewarehouse Porirua
NCEA Level 1,2
Tawa College