Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

NHUNG NGUYEN

Clendon Park,New Zealand

Summary

Experienced professional with a strong record of improving team performance and exceeding customer service targets. Skilled in aligning business goals with strategic initiatives to increase productivity and streamline processes through teamwork and effective leadership.

Committed to driving operational excellence, supporting high-level decision-making, and leading initiatives that promote innovation and organisational growth.

Overview

8
8
years of professional experience

Work History

WMC Manager

DOWNER NZ Ltd
Auckland, NZ
04.2024 - Current
  • Leading the activities of the WMC staff to exceed productivity and performance targets.
  • Providing customers with excellent quality service.
  • Accountability to achieve all KPI, SLA and OLA targets in line with our business objectives.
  • Identify, define and implement continuous improvement activities to enhance procedures, process policy and standards.
  • Develop and manage the financial cost to deliver WMC services within budget
  • Cultivated strong relationships with WMC and Operational Field Managers to improve outcomes.
  • Manage and comply with operational processes to deliver business efficiency and manage risk.
  • Implement training programs to ensure staff maintain professional and technical competence.
  • Evaluate report and performance data to support informed decision-making and strategic planning initiatives.
  • Lead employee wellbeing initiatives, promoting Zero Harm, quality, and Downer culture development.

WMC Technical SME

DOWNER NZ LTD
Auckland, NZ
09.2023 - 04.2024
  • Delivered exceptional customer service, fostering strong relationships with clients and customers.
  • Assisted WMC in becoming a centre of excellence by achieving SLAs and KPIs.
  • Created training materials for onboarding new team members, enhancing overall readiness.
  • Led cross-functional meetings to address project updates and resolve challenges.
  • Analyzed industry trends, offering insights for informed strategic planning.
  • Facilitated knowledge-sharing sessions to improve team collaboration and effectiveness.
  • Reviewed standard operating procedures to enhance operational efficiency.
  • Provided technical support as required, ensuring client satisfaction.

WMC Service Representative

DOWNER NZ LTD
Auckland, NZ
03.2022 - 09.2023
  • Facilitated proactive communication with clients and field staff, ensuring timely responses to requests, and KPI compliance in service delivery.
  • Monitored Gantt charts and validated project timelines.
  • Managed inbound and outbound calls to address customer inquiries efficiently.
  • Created and dispatched tickets for client service requests.
  • Oversaw job life cycle jeopardy management to mitigate risks.
  • Forecasted, planned, and scheduled resources for job assignments.
  • Promoted a culture of safety and environmental responsibility within the organization.

Marketing Specialist

Jayden Digital Limited
Auckland, NZ
07.2020 - 03.2022
  • Collaborated with management to develop and implement comprehensive marketing strategies for stores and websites.
  • Managed social media platforms to increase audience interaction and brand awareness.
  • Collaborated with cross-functional teams to align marketing strategies with business goals.
  • Conducted research to create effective marketing plans that enhanced business visibility.
  • Researched and produced content for various digital communications, boosting audience engagement.
  • Analyzed market trends and competitor activities to refine marketing campaigns.
  • Oversaw exhibitions, leading teams to ensure successful execution of events.

English Tutor

READING STAR - VASS EDUC
HCMC, VN
03.2018 - 03.2019
  • Planned, prepared, and delivered lessons tailored to student needs.
  • Taught English at basic to advanced levels to enhance language proficiency.
  • Facilitated improvement in listening, reading, speaking, and writing skills.
  • Assessed and edited students' work for grammar, content, organization, and style.
  • Instructed study skills, writing techniques, and research strategies.
  • Provided constructive feedback using positive reinforcement to motivate students.

Str Supervisor

SHOSHA NZ - VAPING GADGET LTD
Auckland, NZ
05.2017 - 03.2018
  • Fostered positive customer relationships through exceptional service and adherence to quality standards..
  • Ensured accurate promotions were mechanized according to company guidelines.
  • Prepared weekly inventory reports and product brochures for all offerings.
  • Managed stock levels by refilling displays and ordering new items based on sales analysis.
  • Assisted customers with technical inquiries, problems, and complaints in person and via telephone.
  • Trained new employees on product knowledge and updated them on new releases.
  • Monitored local competitors, influencing promotional and pricing strategies based on market analysis.
  • Maintained compliance with health and safety protocols within the store.

Education

Bachelor of Commerce - Marketing and Commercial Law

University of Auckland
New Zealand

Secondary Education - Yr 9 - 13

Southern Cross Campus
New Zealand

Certificate in TEFL - Teaching English as a Foreign Language

Norwood English

Skills

  • Microsoft Office proficiency
  • Customer service and support
  • Team collaboration
  • Leadership capabilities
  • Marketing strategy development
  • Strategic planning
  • Analytical skills
  • Problem-solving expertise
  • Relationship management
  • Change management

Languages

English
Native/ Bilingual
Vietnamese
Native/ Bilingual

References

References available upon request.

Timeline

WMC Manager

DOWNER NZ Ltd
04.2024 - Current

WMC Technical SME

DOWNER NZ LTD
09.2023 - 04.2024

WMC Service Representative

DOWNER NZ LTD
03.2022 - 09.2023

Marketing Specialist

Jayden Digital Limited
07.2020 - 03.2022

English Tutor

READING STAR - VASS EDUC
03.2018 - 03.2019

Str Supervisor

SHOSHA NZ - VAPING GADGET LTD
05.2017 - 03.2018

Bachelor of Commerce - Marketing and Commercial Law

University of Auckland

Secondary Education - Yr 9 - 13

Southern Cross Campus

Certificate in TEFL - Teaching English as a Foreign Language

Norwood English

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