Nicci Dixon
Christchurch,NZ
Summary
Patient, empathetic and professional at assisting customers with questions and concerns, entering and updating customer details. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities.
Pride myself on attention to detail
Overview
27
27
years of professional experience
Work History
Customer Service Agent
Air New Zealand
Christchurch , New Zealand
07.1995 - Current
Skills and Positions
1995-2005 Check-in Agent
1997-2005 Baggage Tracing
2001-2003 Ticketing
2003-Present Gate Agent
2002-2005 Leading Airline Clerk Ground
2002-2005 Leading Airline Clerk Qantas Domestic
2002-2005 Leading Airline Clerk Counters
2005-2018 Turn Co-Ordinator
2015-2018 Gate Agent Trainer
2017 Buddy Trainer
2018-Present Check-in Agent
Completed NZ Certificate in Aviation (Airline Check-in) Level 3 and NZQF1947
Highlights:
Selected to work for Air New Zealand at Sydney Airport during the 2000 Olympic Games.
Volunteered for Koru Care (CHC) Charitable Trust 1995-2014
Education
Marian College
Christchurch, NZSkills
- Upbeat and Can Do Attitude
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Patient and Empathetic
- Regulatory Compliance
- High awareness of OTP
- Excellent Attention to Detail
- Highly motivated Team Player
- Multitasking and Prioritization
- Help large volumes of customers every day with positive attitude and focus on customer satisfaction
- Proactively adapt to new ways of working and maintain knowledge of current and ever changing regulations
- Detail orientated, high attention to detail, organization and management of multiple tasks simultaneously
Timeline
Customer Service Agent
Air New Zealand
07.1995 - Current
Marian College