Nick Zandi
Boulcott, Lower Hutt,WGN
Summary
Senior Hairdresser with a proven track record at Alex Bakers Snip Salon, excelling in staff supervision and client relationship building. Led mentorship programs enhancing team skills, boosted customer loyalty through exceptional service, and contributed to salon reputation by participating in events, eg, fundraising for cancer foundations. Expert in business management and innovative styling techniques, ensuring high client retention and satisfaction.
Overview
18
18
years of professional experience
Work History
Manager / Senior Hairdresser
Snip Salon
02.2010 - 10.2024
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Assisted with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
- Participated in charitable events by offering hair services, positively impacting both the community and salon''s reputation.
- Initiated and engaged clients in conversations as part of personalized service.
- Investigated and resolved complaints to satisfy clients and maintain good business practices.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Senior Hairstylist
Shine Hair Consultants and Design
01.2007 - 12.2009
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
- Managed inventory effectively by tracking stock levels and placing orders when supplies were low, ensuring continuous availability of essential items for client services.
- Offered professional cuts, color services and extensions to salon customers.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Education
National Certificate in Barbering
NZQA Hamilton05.2017
High School Diploma -
Rongotai College
Wellington, NZ06.1999
Skills
- Staff Supervision
- Tool, Equipment, and Surface Sanitizing
- Payment Processing
- Outstanding client retention
- POS Terminal Operation
- Product Sales
- Business Management
- Employee Training
- Customer Service
- Time Management
- Client Relationship Building
- In-depth Consultations
Timeline
Manager / Senior Hairdresser
Snip Salon
02.2010 - 10.2024
Senior Hairstylist
Shine Hair Consultants and Design
01.2007 - 12.2009
National Certificate in Barbering
High School Diploma -
Rongotai College
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