- I enjoy helping others and giving back to the community
- Gardening
- I enjoy cooking for friends and family gatherings
- Baking during weekends and every free time
- Outdoor Adventure, specially going to the beach
Nicolie Kim Villaceran
Onewhero,WKO
Summary
Proven professional with a track record of enhancing customer satisfaction at Hi-Precision Diagnostics and ensuring efficient inventory management at Woolworths Glenfield. Excelled in complaint handling and maintaining safety standards, significantly improving operational efficiency. Skilled in customer relationship management and shelf organization, fostering positive experiences and safe, organized work environments.
Overview
4
4
years of professional experience
Work History
Nightfill Assistant
Woolworths Glenfield
12.2024 - Current
- Maintained proper storage of items, keeping areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and maintain its cleanliness.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day's operation.
- Worked well with my fellow team members, ensuring proper communication and task distribution for a successful restocking process.
- Maintained a safe working environment by following to company safety procedures and documenting potential hazards.
Customer Service Representative
Hi-Precision Diagnostics
01.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism while resolving any concerns that may arise.
- Resolved customer complaints with empathy, and understanding each situations accordingly.
- Responding promptly to customer requests for products, and services.
- Enhanced customer satisfaction by addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Bachelor of Science - Medical Technology
Southwestern University
Cebu City, Philippines05-2013
Skills
- Stocking shelves
- Maintaining safety
- Efficient movement
- Shelf organization
- Product inspection
- Inventory counts
- Customer relationship management
- Customer service
- Complaint handling
- Payment processing
- Administrative support
- Quality control
Interests
Timeline
Nightfill Assistant
Woolworths Glenfield
12.2024 - Current
Customer Service Representative
Hi-Precision Diagnostics
01.2021 - 10.2023
Bachelor of Science - Medical Technology
Southwestern University
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